Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Sandy L.
fast and wanting to assist and make my experience better from Mary
Response from Upstep Custom OrthoticsMar 17, 2026
Thank you so much for your kind words! We're glad to hear that Mary was fast, eager to assist, and focused on making your experience better. We truly appreciate your feedback and are always here if you need anything else!
Leonard Cagulada I.
This companies customer support/service is amazing! When I reached out for a remake for the first soles I received, it was done with no questions asked. The remake was for more arch support and I definitely felt the difference in the new ones that I received. Ryan was very helpful in answering my questions regarding the refund process. It truly was hassle-free.
Jared L.
Ryan was quick to respond about an issue I’d had with my order, and worked with me to make it right: even though the order had been placed months ago. I’m excited to receive my orthotics :)
Brad N.
I logged in thinking it was going to be a process to talk to someone. A real person got on, MAR,Y who helped me and made it so easy. I told her my problem she asked a few questions and I am supposed to get an email from design in a few days to get these insoles dialed in so I can wear them all day.
John B.
Ryan was very helpful in getting me comfortable with and explaining some of the features of my inserts. So far so good! John Bowman
Ken T.
Mary was great She helped me so fast!
Response from Upstep Custom OrthoticsMar 17, 2026
Thank you so much for your kind words! We're so happy to hear that Mary was able to help you quickly and provide a great experience. We truly appreciate your feedback—please don’t hesitate to reach out if you need anything else!
Kent H.
Mary was able to figure out my situation
Response from Upstep Custom OrthoticsMar 17, 2026
Thank you for your feedback! We're so glad to hear that Mary was able to understand your situation and help get things sorted out. We truly appreciate you taking the time to share your experience—please don’t hesitate to reach out if you need anything else!
Heather C.
Mary was fast and accurate.
Response from Upstep Custom OrthoticsMar 17, 2026
Thank you so much for your kind feedback! We're glad to hear that Mary was both fast and accurate in assisting you. We truly appreciate your support and are always here if you need anything else!