Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Julie B.
Mary was fantastic! Answered all my questions and guided me in how to reorder this great product!
Response from Upstep Custom OrthoticsJan 21, 2026
We’re grateful for your kind review. Our customer care team works hard to be responsive and supportive, and we’re glad your experience reflected that.
Anthony D.
My feet feel amazing
Response from Upstep Custom OrthoticsJan 21, 2026
Thank you for sharing! We’re so happy to hear that your orthotics are working well for you.
Derek H.
Mary was prompt to respond, kind, and made my experience pleasant.
Response from Upstep Custom OrthoticsMar 17, 2026
Thank you so much for your kind words! We're thrilled to hear that Mary was prompt, kind, and made your experience a pleasant one. We truly appreciate your feedback and are always here if you need anything further!
Gary
Ryan was friendly and promptly answered my questions. He made my visit to the site a breeze.
J D.
Mary was great. Answered my question very quickly. Thank you
Response from Upstep Custom OrthoticsMar 17, 2026
Thank you so much for your kind words! We're glad to hear Mary was able to answer your question quickly and provide a great experience. We truly appreciate your feedback—please don’t hesitate to reach out if you need anything else!
Russ P.
They made an error on my order, and resolved the error quickly and efficiently. Thank you, Mary!
Response from Upstep Custom OrthoticsMar 17, 2026
Thank you for your thoughtful feedback! We sincerely apologize for the error with your order, but we’re so glad to hear that Mary was able to resolve it quickly and efficiently. We truly appreciate your patience and support—please don’t hesitate to reach out if you need anything further!
Mark S.
Responded promptly and addressed my concern.
Scheheed P.
Great customer service from Mary
Response from Upstep Custom OrthoticsMar 17, 2026
Thank you so much for your kind feedback! We're thrilled to hear you had a great experience with Mary. We truly appreciate your support and are always here if you need anything else!