Upstep Custom OrthoticsReviews of upstep.com

Response from Upstep Custom OrthoticsNov 14, 2023

We appreciate your patience and understanding regarding the status of your order, and we sincerely apologize for any inconvenience caused by the delays. We understand the importance of transparency and would like to provide you with accurate information. After investigating your order, it appears there have been unforeseen challenges in the production process, causing the delay. We acknowledge the frustration this may have caused, and we are committed to resolving this issue promptly. Our team is working diligently to expedite the completion of your order, and we assure you that we are taking the necessary steps to avoid similar delays in the future. If there's anything specific you would like to discuss or if you have additional questions, please don't hesitate to reach out. We value your feedback and are here to address any concerns you may have. Thank you for choosing Upstep, and we appreciate your understanding.

Response from Upstep Custom OrthoticsNov 14, 2023

Please contact [email protected] with the photos you would like us to add to your profile.

Response from Upstep Custom OrthoticsNov 10, 2023

Hello- we are happy to know Kasie was able to provide the info you needed. We are very sorry for the delay. We are working diligently to produce all orders in a timely fashion without compromising quality.

Response from Upstep Custom OrthoticsNov 9, 2023

Hello Doug- thank you for your order. Upon ordering, our website states the turnaround time from the day we receive the impression kit. We received your kit on 10/17. Your orthotics are in the final stages of production and are scheduled to ship on time within 2 weeks. Thank you again!

Response from Upstep Custom OrthoticsNov 6, 2023

Dear George, First and foremost, welcome back to Upstep. We're pleased to hear that your previous orthotics have served you well. We received your recent message and understand that there might be some confusion regarding your current order. As of our records and as confirmed by Shahar, there isn't a new order in our system associated with your name or email. The most recent order we have on file is from May. If you believe you placed a new order recently, it's possible that it was processed under a different email address or name, which could explain why we're having difficulty locating it. Sometimes, orders may not process as expected due to various reasons. Rest assured, we're here to assist you in resolving this matter. Our dedicated customer care representative will be in touch with you promptly to clarify and help you place a new order, ensuring you receive the correct pricing. Your satisfaction is important to us, and we're committed to ensuring a seamless experience for you. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for choosing Upstep, and we appreciate your patience as we work to resolve this matter.

Response from Upstep Custom OrthoticsNov 6, 2023

Hello, while we value any feedback, based on the information you provided, we are unable to locate an order. Please contact [email protected] for a complete order status. We look forward to hearing from you.

Response from Upstep Custom OrthoticsNov 7, 2023

Thank you for your order! We're pleased to inform you that, based on your tracking information, your orthotics have been successfully delivered. If you have any questions, concerns, or require further assistance, please don't hesitate to reach out to us at [email protected]. We're here to help and ensure you have a positive experience with your new orthotics. Thank you for choosing Upstep!

Response from Upstep Custom OrthoticsNov 1, 2023

We appreciate your feedback regarding your experience with our product. We apologize that it did not meet your expectations and fell short of your specific needs and preferences. Your input is valuable to us, and we will take your comments into account as we work on improving our products and customer experience.