Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 2,768 reviews with 5 stars · Clear filters

John S.
Nov 18, 2022
Holidays are stressful for everyone!
Although they still say "delivery within 18 business days" on their website, Upstep is already experiencing holiday delays and told me it would now be 24 business days. Upon hearing my concerns, Samantha Burk acknowledged them and the reason for the delay (due to holidays) and offered to upgrade my shipping to FedEx 2nd Day. My sore feet will last another few weeks!
Response from Upstep Custom OrthoticsNov 18, 2022
Hi! Thank you so much for your kindness and understanding!! You have been a pleasure to assist. We appreciate you choosing Upstep! We know you are going to love your new orthotics!
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Mockradrake
Nov 18, 2022
Easy Customer Service Experience
Mary was very thorough on helping me find the right fits and prompted questions that were necessary to the conversation.
Response from Upstep Custom OrthoticsNov 21, 2022
Thank you!! Mary is our newest hire, and we couldn't be happier with her!! She fits right in with the rest of our amazing team!! Your feedback is well appreciated!! Mary will be thrilled to hear!
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Taylor M.
Nov 18, 2022
Great Customer Service!
I work in the medical field and am on my feet all day long. Upstep insoles have been a game changer for me regarding plantar fasciitis relief! The customer service is phenomenal. Mary was very knowledgeable about the products, personable, and willing to answer any questions I had. She also hooked me up with an extra discount as a returning customer that was truly very helpful! I will be a customer for life!
Response from Upstep Custom OrthoticsNov 21, 2022
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll ensure that mary receives the recognition she deserves. Thank you again! Have a great day!
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James D.
Nov 18, 2022
Flawless experience
Customer service was knowledgeable, friendly and expedited my request efficiently. Flawless experience.
Response from Upstep Custom OrthoticsNov 21, 2022
Flawless- seamless- knowledgeable- friendly!! Wow!! These are our favorite adjectives! Thank you so much!! We appreciate you taking the time to provide your feedback!
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Cynthia R. R.
Nov 18, 2022
This will be my second pair of…
This will be my second pair of orthotics from Upstep. They have made a world of difference in my foot pain. Thank you for a good quality and affordable product.
Response from Upstep Custom OrthoticsNov 21, 2022
We’re always happy when customers like you come back to visit us again! It shows us time and time again we are making a difference!! Come back anytime!
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Karen
Nov 18, 2022
Very in -depth consultation
Very in -depth consultation. Even emailed me for more info to make orthotics accurately. Very pleased so far
Response from Upstep Custom OrthoticsNov 21, 2022
You are correct! We are a very thorough company, and we do not take any shortcuts!! We want your custom orthotics to be 100% perfect in every way, shape, and form!! Thank you for providing the requested information; your cooperation is duly noted!
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Jacqueline R.
Nov 17, 2022
Thank you Kirsten!
Having Kirsten Rizzo's personal assistance made all the difference, because I am uneasy ordering online and have made mistakes before, or forgotten a step, or had a problem getting disconnected, as I did this time trying to upload a photo. Her expertise, patience, and kindness were what pushed me over the edge and gave me the confidence to order these orthotics, since I now know there's a human being who cares, and who can help me if I should have any problems or need to change them. (unlikely, but hey). I'm 70, and in good shape, and have older orthotics that I'm really used to, and she helped me determine and confirm the kind I should order.
Response from Upstep Custom OrthoticsNov 21, 2022
Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Kirsten will be so happy to hear this!! We offer 180-day money-back guarantee!! That is just over 5 months to determine whether or not your orthotics need a tweak! How amazing is that for a custom product!! We are confident you will love them!
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No B.
Nov 17, 2022
It was quick fast and easy
It was quick fast and easy
Response from Upstep Custom OrthoticsNov 22, 2022
Thank you for your review! We strive to provide a wonderful service!
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