Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Rob
Everything was very smooth easy to navigate through everything a great experience
Response from Upstep Custom OrthoticsNov 21, 2022
We appreciate you taking the time to let us know how you feel! We pride ourselves on Upstep not just being an orthotic purchase but an entire experience! If there’s anything else we can help you with, please let us know. Welcome, to the Upstep family!
Ouch �.
The questions that were asked and the ability to vent about the pain for a little bit!!
Response from Upstep Custom OrthoticsNov 21, 2022
We know foot pain is not fun, and pain can make a person want to vent! We are here to help you, even if that means a shoulder to lean on and learn more about orthotics! We have sympathy for our customers and know foot pain isn't easy, but we also know we can take that pain away! Thank you for your feedback!
richard M.
Orthotics were easy to order, received them and they work wonderfully, that's why I am ordering a second pair!
Response from Upstep Custom OrthoticsNov 21, 2022
Welcome back! We greatly appreciate your loyalty to us, and thank you for sharing your experience! You made our day!
mac
Kristen was so quick and exactly knew what I meant without trying to figure out different verbage to get my question across. She also gave me an extra coupon! Thank Kristen Rizzo!
Response from Upstep Custom OrthoticsNov 21, 2022
Kirsten is thrilled to receive a 5-star rating! Thank you!! Our live chat feature is extremely helpful because while some companies may use bots, we use real people trying to make a difference!
Stacey
Very helpful and easy to order. On my second pair! Highly recommend!
Response from Upstep Custom OrthoticsNov 21, 2022
We’re so happy to hear you had a great experience with your Upstep custom orthotics! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again!
Rachael H.
Amazing customer service! Love my orthotics
Response from Upstep Custom OrthoticsNov 21, 2022
We love the word amazing and customer service in the same sentence! Thank you so much!!
Nevin S.
quick delivery. good fit. great results. All as promised.
Response from Upstep Custom OrthoticsNov 21, 2022
Hi! It’s great to hear that you had a positive experience at Upstep! Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know!
Thomas K.
I ordered new orthotics but am still having foot problems. Samantha helped me and was very polite , professional and helpful. She is ordering me a new redesigned replacement pair.
Response from Upstep Custom OrthoticsNov 18, 2022
Thank you so much for your kind words! We will do everything we can to help you live a pain free life, even if that means we need to make a few tweaks here and there. We appreciate you choosing Upstep!!