Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 2,768 reviews with 5 stars · Clear filters

Tom B.
Nov 25, 2022
Upstep Stepped Up!!
Upstep had a nice virtual assistant that quickly linked me to a live person (Samantha Burks) for special attention when I asked for help. Samantha looked up my previous order and was able to use that to order (3) more orthotics. Then my (3) pairs qualified me for the Black Friday deal. Great overall experience and special deal. Bravo!
Response from Upstep Custom OrthoticsNov 27, 2022
Thank you for the confidence that you’ve placed in us! Your satisfaction is our greatest concern! Our ongoing success relies on the loyalty and support of customers like you
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Asher N.
Nov 25, 2022
agent was quick yes you very polite and…
agent was quick and very polite and didn’t give me any kind of runaround
Response from Upstep Custom OrthoticsNov 27, 2022
Our brand innovation wouldn’t have been possible if you didn’t give us feedback about our products and services. Thank you!
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Marivy I.
Nov 25, 2022
The agent was quick in providing the…
The agent was quick in providing the information needed
Response from Upstep Custom OrthoticsNov 29, 2022
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!
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Vonda
Nov 25, 2022
I had a questions about reordering a…
I had a questions about reordering a pair of inserts, but I wanted a different kind, so I used chat to ask some questions. The agent was VERY helpful and quite pleasant. Great experience!
Response from Upstep Custom OrthoticsNov 27, 2022
We are exceedingly pleased to find people we can always count on. Thank you for being one of our loyal and trusted clients.
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Brian
Nov 25, 2022
Just ordered.
They collect information that will be critical to making an informed fit for my orthotics. So far, I am impressed with the ordering process. I hope they feel as good as they claim.
Response from Upstep Custom OrthoticsNov 29, 2022
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide all of our customers with an excellent experience.
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Charles M.
Nov 25, 2022
Website could not process first…
Website could not process first attempt. Second attempt a day later seems to have worked
Response from Upstep Custom OrthoticsNov 29, 2022
Thanks for the 5 stars! During the Black Friday sale and Cyber Monday- our website was on overdrive for customers just like you looking for relief! Your review is a great way to let us know we’re on track to making our customers smile! We appreciate you taking the time to give feedback and look forward to designing your new custom orthotics!
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Bomi HP M.
Nov 25, 2022
Fast and accurate response by the chat…
Fast and accurate responses by the chat agent
Response from Upstep Custom OrthoticsNov 29, 2022
Thank you for posting your positive review. At Upstep, we value your time and always strive to provide fast and efficient service. We welcome you to the Upstep family!
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customer
Nov 25, 2022
easy to order
easy to order
Response from Upstep Custom OrthoticsNov 29, 2022
We wouldnt want it any other way! Thank you for choosing us for your custom orthotic needs. We’re glad to hear that you were satisfied with your experience. We look forward to designing your new orthotics! Welcome to the Upstep family!
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