Upstep Custom OrthoticsReviews of upstep.com

I've said it before: The Upstep Team really does stand behind their product and warranty. I had some issues with a pair I had been using the the Upstep Team honored their warranty, making a new pair to better meet my issues. After one week of using the new, re-made pair I know I have a winner. Go with Upstep: You won't be disappointed!

I gave the wrong size of my shoes and they changed it immediately and that was very helpful. Thank you.

Daisy was very helpful, polite, and was able to solve my problem very easily. I had entered an incorrect email address when placing my order, and I didn't receive both of the 2 kits I ordered. Daisy was able to painlessly provide swift action to correct the email, and confirm a new shipment! A true asset to your customer service team!

Mary was so helpful as I navigated an order for my son as a Xmas gift. Extremely responsive, timely and followed through on want she said immediately. This was my first experience with Upstep, after receiving many recommendations from others, and it was perfect; will return as a customer.

I love Upstep. The product is excellent, and their customer service is outstanding. A great experience all around.

I needed a detailed receipt for my Flex Spending. I was searching on the site when an awesome technology recognized me, and Mary, not a bot asked if she could be of any assistance. I expected she'd email the receipt in January, sort of the service I'm used to with my Flex Spend company. Instead, she uploaded the receipt in less than 60 seconds. I then inquired when my product would ship, expecting her to tell me to check the site, instead she said hold on, in 30 seconds I had an answer. Folks, the attention to detail and service is EXCELLENT! From when you click to send your order to post sale follow these guys are terrific!

They fit perfect and they are very comfortable

Ryan was a great help! He found my previous order numbers so I could order the correct pair of orthotics.