Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 555 reviews with 1 star · Clear filters

customer
Jan 2, 2024
No tracking info
No tracking info
Response from Upstep Custom OrthoticsJan 4, 2024
Please contact [email protected] as all orders come with a tracking #.
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Celerina S.
Dec 30, 2023
Something is wrong with the scanning…
Something is wrong with the scanning app. How I can get my order if scanning takes so many times keep giving me X
Response from Upstep Custom OrthoticsJan 4, 2024
I'm sorry to hear about the issues you're facing with the scanning app. To assist you promptly, I recommend reaching out to our customer support team directly. They can provide personalized assistance, troubleshoot the problem, and ensure you receive the necessary support to complete your order successfully. You can contact them through [customer support email/phone number] and they'll be happy to help resolve the scanning app issues. We appreciate your patience and understanding.
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Michael W.
Dec 22, 2023
Ordered 2 months ago and still no Upstep delivery.
I placed my order 10-30-23. Today is 12-22-23 and I still do not have my order. I requested my order be cancelled and a refund given and all I got was an email that said “it’s been shipped”. I have already placed an order with someone else did the same thing as Upstep and I already have my order. Beware when ordering.
Response from Upstep Custom OrthoticsDec 26, 2023
Hello Michael, we believe you have this order for orthotics confused with another order you may have placed with a different company. Your order was placed with us on 10-31 but your impression kit was not received until 11-8, that said, our turnaround time is 35 business days. Your orthotics were shipped on 12-20. That was 34 business days and our turnaround time is 35 business days as stated on our website.
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customer
Dec 16, 2023
You ask for payment before the full…
You ask for payment before the full process is unveiled. I requested that you Cancel the order please. Please do so immediately. I was going to get these for my son for Christmas but he has to be directly involved so we’ll perhaps do it another time.
Response from Upstep Custom OrthoticsDec 18, 2023
I apologize for any inconvenience you've experienced. I understand your decision to involve your son directly in the process. If there's anything else I can assist you with or if you have any further concerns, please feel free to let me know. We appreciate your understanding, and we hope to have the opportunity to serve you again in the future. If you decide to revisit the purchase at another time, we'll be here to assist you.
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customer
Dec 10, 2023
Did not answer quedtion or confirm if…
Did not answer quedtion or confirm if shoe size had been changed. This is obviously a canned response with no review.
Response from Upstep Custom OrthoticsDec 12, 2023
We sincerely apologize for any confusion or oversight in our previous communication. Your concerns are important to us, and we want to address them promptly. Could you please provide more details or contact our customer service at [email protected]? We're committed to ensuring your questions are answered and that any necessary adjustments are made. Thank you for bringing this to our attention.
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Asaf E.
Dec 5, 2023
I ordered a pair of orthotics and told…
I ordered a pair of orthotics and told the rep to contact me so we can have a conversation with me and my foot doctor and they kept on refusing. Stating it violates privacy laws. I told them I will be on the call so it won't violate any laws. The customer service is all over seas and on different time zones. Pretty horrible customer service
Response from Upstep Custom OrthoticsDec 26, 2023
We appreciate you bringing this matter to our attention, and we sincerely apologize for any inconvenience you've experienced. Our primary goal is to provide excellent customer service, and we regret that we fell short of your expectations in this instance. We understand the importance of coordinating with your foot doctor and assure you that we take your concerns seriously. We'll review our policies to see how we can improve the communication process without violating privacy laws. If you could provide more details or contact information, we would like to investigate this matter further and work towards a resolution. Your satisfaction is our priority, and we value your feedback as it helps us enhance our services. Please accept our apologies, and we look forward to resolving this issue promptly.
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customer
Dec 4, 2023
Never received items
Never received items. Canceled and went with a different provider after multiple months of waiting and shipping date continuing to be pushed back.
Response from Upstep Custom OrthoticsDec 4, 2023
We're truly sorry to hear about the delay and any inconvenience caused. Your experience is important to us, and we understand your decision to go with a different provider. If there's anything we can do to make it right or if you have any further feedback, please feel free to reach out.
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Michael P.
Dec 3, 2023
I ordered from upstep it’s been over 2…
I ordered from upstep it’s been over 2 months ago . I get an email every week saying do to the volume they’re still working on my insoles.i looked at other reviews and there’s a negative saying the same thing. I just want a refund this company is a joke.
Response from Upstep Custom OrthoticsDec 4, 2023
We apologize for any inconvenience you've experienced. Your satisfaction is important to us. Please reach out to our customer care department at [email protected], and they will be happy to assist you and address any concerns you may have. Thank you for bringing this to our attention.
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