Upstep Custom OrthoticsReviews of upstep.com

Response from Upstep Custom OrthoticsJan 18, 2024

Hello, our current turnaround is 29 business days from the day we receive your kit back. We apologize if this was not clear. Before submitting payment for your order, there is a message stating our turnaround time for design and production. We will consider your feedback on this matter greatly. We are sorry to hear you have not been responded to via email. Be sure the email you are sending to is - [email protected]. Our response time is 24 hours or less. Also, you can chat with us live on our website if that is easier!

Response from Upstep Custom OrthoticsJan 18, 2024

Hello, we do not recognize the name or email provided with our order database. We are disheartened to hear of your experience. Please email us at customercare@upstep with further details on your experience. We would like to investigate this matter further. Thank you.

Response from Upstep Custom OrthoticsJan 18, 2024

Hello, we would love to assist you in an order status! Please email us at [email protected] or visit our online order tracker for an immediate update - https://www.upstep.com/order-tracking

Response from Upstep Custom OrthoticsJan 11, 2024

Hello- please contact our customer care dept with your real name and email. [email protected]

Response from Upstep Custom OrthoticsJan 8, 2024

We sincerely apologize for any inconvenience caused by the delay in receiving updates on your order. This is certainly not the experience we aim to provide, and we understand the frustration it may cause. Please allow us to investigate the status of your order promptly. Could you kindly provide your order number and contact information via email at [email protected] We are committed to resolving this matter swiftly and ensuring you receive the information you need. Thank you for your patience and understanding. We appreciate the opportunity to address this concern and improve your overall experience.

Response from Upstep Custom OrthoticsJan 8, 2024

Thank you for reaching out. While we greatly appreciate your feedback, we'd like to clarify that we are not seeking a review on our product at this moment. Instead, we are interested in hearing about your experience with our customer service, as that is where your journey with us begins. Your insights are invaluable, and we want to ensure we provide the best service possible. If you could share your thoughts on our customer service, it would be immensely helpful. Feel free to reach out if you have any questions or if there's anything specific you'd like to discuss.

Response from Upstep Custom OrthoticsJan 8, 2024

We sincerely apologize for the frustrations and inconvenience caused by the delays in fulfilling your order. Your experience is not reflective of the standard of service we aim to provide, and we deeply regret any dissatisfaction. We understand the importance of timely delivery and we share your disappointment in the extended wait. Please be assured that we are actively addressing this issue, and we are committed to resolving it promptly. We appreciate your patience and understanding during this process. If there's anything specific you would like to discuss or if you have further concerns, please contact our customer service team at [email protected] We are dedicated to making this right and ensuring your satisfaction. Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced.

Response from Upstep Custom OrthoticsJan 4, 2024

I sincerely apologize for the inconvenience you've experienced, and I truly understand your frustration. I want to assure you that we take your concerns seriously and are committed to resolving this matter promptly. I'm sorry to hear about the delays in the processing of your orthotics order, and I completely understand how this situation may raise doubts. To investigate and assist you more effectively, could you please provide additional information such as your order number or any other details associated with your purchase? Unfortunately, based on the information provided in your review, we're unable to locate your order in our system. Rest assured, we are dedicated to addressing your concerns and ensuring a positive resolution. Your satisfaction is of utmost importance to us, and we want to make things right for you. Once we have the necessary details, we will look into the matter immediately and provide you with a comprehensive update on the status of your order. I appreciate your understanding and cooperation in this matter. Please reply with the required information, and we'll do our best to expedite the resolution process.