Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Roger
Mary did a great job through the chat session in informing and guiding me through the order process. She represents Upstep Orthotics company very well.
Response from Upstep Custom OrthoticsJan 30, 2023
Thank you for sharing this wonderful news! We will be sure to spread the positivity to Mary and the rest of the Upstep family!
Francisco B.
Great fast service !!
Response from Upstep Custom OrthoticsJan 30, 2023
Thank you!! Our custom care team is highly trained to provide outstanding service! We are thrilled to know we met your expectations!
Mercedes Linda S.
Very easy to order.
Response from Upstep Custom OrthoticsJan 30, 2023
Wondeful to hear! We like to think so too but when we hear it from our customers- it fills us with great joy!
Mark C.
Kirsten (my customer service rep) has been very responsive, and is updating me along the way. Setting expectation is key to good customer relations
Response from Upstep Custom OrthoticsJan 30, 2023
Thank you! We shared your feeddback with Kirsten who was happy to hear! You made her Monday!!
Steve T.
CS is on it . Real easy to get a reply back quickly. Lots of email. Contact. So far so good . Waiting on impressions plates to come
Response from Upstep Custom OrthoticsJan 26, 2023
Thank you!! We are thrilled to hear our customer service is on par!! Appreciate the feedback!
Celestia
Best price I’ve seen for custom, podiatrist designed orthotics. The website and order process are simple and thorough. Hope the orthotics are good when they arrive in 2-3 weeks.
Response from Upstep Custom OrthoticsJan 26, 2023
Thank you!! Reviews like this make us strive to work harder and wiser everyday!! Feedback is encouraged- thank you!
Star
I cannot say enough good things about this company! Although it did take 2 1/2 months to get my orthotics when they did come, they were off a little bit and so I contacted the company via chat…. I explained the issue ( one arch was a little high)…. The next day I was contacted by the manufacturing department that explained yes indeed they were off, and a new manufactured pair would be sent to me. Today (it took about a week)I received my new pair and they are perfect! I understand people being upset about having to wait so long ….all I can say is to be patient and you will be very satisfied. Thank you Upstep!
Response from Upstep Custom OrthoticsJan 26, 2023
Thank you!! We appreciate our customers' patience and understanding when orthotics may require a small tweak. It doesn't happen often, but when it does, we are here for you every step of the way! Thank you for leaving such a kind review!! It means everything to us!
Rachel
Mary was extremely helpful in answering my very specific questions.
Response from Upstep Custom OrthoticsJan 26, 2023
We sent this review to Mary! It made her smile! Thank you very much for making a difference in Marys day! Welcome to the Upstep family!