Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 102 reviews with 3 stars · Clear filters

Aaron L.
Apr 14, 2024
I am return customer and ordered on…
I am return customer and ordered on line, and it is unclear if I have to go through the molding process again. Me first molds were perfect. Do to being a weekend there is no customer service available. Due to the nature of my employment I am only able the receive, mail when I get ashore. Just hoping i can get my Orthopedic insole before I sail again.
Response from Upstep Custom OrthoticsMay 2, 2024
Hi there, Thank you for being a returning customer and for reaching out to us about your order. We're delighted to assist you with any concerns you may have. Rest assured, your order is already in the design process, and there's no need to go through the molding process again. We keep your impressions on file for up to 5 years, making re-ordering a breeze. Your previous molds were perfect, and we're working to ensure the same level of quality and comfort with your new Upstep Custom Orthotics. If you have any specific requirements or need further assistance, please feel free to reach out to us at [email protected]. Thank you for your patience and understanding. We appreciate your trust in us, and we're committed to delivering the best possible experience for you.
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Coach G.
Apr 3, 2024
I am glad that you have responded to my…
I am glad that you have responded to my question. Because of that - I gave you three stars. If my issue is resolved, which I do not know yet, then I will give you five stars for sure.
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Paul S.
Mar 25, 2024
Photos of shoe and insert pain
Photos of shoe and insert pain
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Sharon G.
Mar 24, 2024
Customer service reps were all very…
Customer service reps were all very helpful. My only complaint is the fact that I had to take a picture of my sneakers and the current inserts I have been using and insert the photo into my order information. I am 76 years old and not as computer savvy as I should be. I am still working on completing this task. Hope to accomplish this task today.
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Heather C.
Mar 24, 2024
I didn't like that the answers offered…
I didn't like that the answers offered in the survey were so black and white. There wasn't any room for including additional info. It was either yes/no.
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customer
Mar 12, 2024
Your website was great, but...
Your website was great, but I was ordering at work and my kids shoes were on his feet at school so I could not take pictures of his shoes. I just found pictures of them online so I could complete my order. It would be better if you gave customers a list of what they needed to submit BEFORE they started the ordering process. I was a little frustrated with the ordering process, but I am hoping the inserts will be great and will make up for it. I have high hopes for your product.
Response from Upstep Custom OrthoticsMar 15, 2024
Thank you for sharing your experience with us. We apologize for any frustration you encountered during the ordering process. Your feedback is valuable, and we'll certainly take it into consideration to improve our services. We're glad you found a solution and completed your order. Rest assured, we're committed to providing high-quality products, and we hope the inserts meet your expectations. If you need any further assistance, please don't hesitate to reach out.
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GE
Mar 4, 2024
Your offer was to a returning customer
Your offer was to a returning customer, yet the Back code was never accepted. I kept getting a message that is was invalid. Also, I have ordered now at least three times. Why do I need to repeat everything from the beginning. If you want returning customers, then provide some relief to the process when nothing has changed except, I need new pairs. Really frustrating.
Response from Upstep Custom OrthoticsMar 4, 2024
We sincerely apologize for the frustration caused by the issues with the promo code and the repetitive ordering process. Your feedback is invaluable, and we're committed to improving the experience for our returning customers, including streamlining the process for easier repeat orders. We're relieved to hear your order went through and will take immediate steps to address these concerns. Thank you for your patience and for bringing this to our attention.
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JH
Mar 3, 2024
The required info was not clear
The required info was not clear. I had to try many times to provide info
Response from Upstep Custom OrthoticsMar 4, 2024
We're sorry for any confusion and appreciate your patience. We're working to improve clarity and make the process smoother. Thank you for your feedback!
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