Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Tom P.
Nice quick customer service. Very responsive!
Response from Upstep Custom OrthoticsFeb 6, 2023
Thank you!! It means a lot to us to hear how we are doing! We not only take pride in our orthotics but also the customer service you receive when visiting Upstep!
customer
Easy flow of instructions
Response from Upstep Custom OrthoticsFeb 6, 2023
We believe so too but there is never a day we arent working on making things even better!
Steve M.
This is my second purchase, the first pair I bought took all my issues with heel and arch pain away.
Response from Upstep Custom OrthoticsFeb 6, 2023
Wow, Steve! Thank you for the bottom of our hearts!!
Mr. ROBERT R.
immediate chat support
Response from Upstep Custom OrthoticsFeb 6, 2023
Yes we sure do! The best part! Its real people! We truly care about you and your experience with Upstep!! We have so many avenues of communication its impossible to be left behind!
James E.
This is our second time ordering inserts for our son. They work great, fit well and the service is always spot on.
Response from Upstep Custom OrthoticsFeb 6, 2023
Fantastic to hear! Welcome back! We are very happy to know we have been able to help your son!
Matthew F.
Awesome customer service, thank you!
Response from Upstep Custom OrthoticsFeb 6, 2023
Thank you for such a wonderful 5 star review and feedback regarding our custom service!! We wouldn't have it any other way!
HLarkin
Website is well laid out and easy to navigate. Makes the discovery and purchase experience very customer friendly.
Response from Upstep Custom OrthoticsFeb 6, 2023
Thank you for the website compliment! Happy to hear your experience was a pleasant one!
Lilly A.
I was inquiring about my inserts that I recently purchased via the chat box on website. It was very easy to use & Mary the agent was quick to respond. Mary sent me a link to my email & answered my questions. I recommend the chat customer service. Better & easier than sitting on a phone. Thanks Mary!
Response from Upstep Custom OrthoticsFeb 6, 2023
Chat service is very quick and easy and in real time!! No hold time! You are right! Our chat agents can answer everything our telephone agents can! Its a matter of preference but we advise using the chat feature for a seamless experience.