Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Billy T.
Samantha is an amazing customer service representative. She’s thoughtful and compassionate. The kind of professionalism everyone in that field should be. She rectified my situation and made it right.
Response from Upstep Custom OrthoticsMar 14, 2023
Thank you, BIlly! This makes us thrilled to hear!Welcome to the Upstep family where we care about our customers and their happiness!
Sean A.
Kirsten was quick and responsive with my questions in regards to the process and eta for my orthotics.
Response from Upstep Custom OrthoticsMar 7, 2023
We let Kirsten know how you felt working with her! Thank you for the kind words! We appreciate it! Lots!
Leni J. Santa Rosa, C.
My problem was resolved quickly and professionally.
Response from Upstep Custom OrthoticsMar 7, 2023
Wonderful to hear! We love to know how our team is doing! Thank you so much for sharing!
Jeanette
Quick and efficient service.
Response from Upstep Custom OrthoticsFeb 28, 2023
Thank you for using our live chat service to make your experience easier!! We appreciate you choosing Upstep!
Sean R.
BEST EVER! EZ PZ
Response from Upstep Custom OrthoticsFeb 28, 2023
Thank you!! We believe so too and we are thrilled to know we have met your standards!
Daniel M.
these custom Orthotics are the best ones I have ever bought, And I have bought a lot, let me explain, I have the Flattest feet in the world, if there were a genious world record for flat feet, my name would be there, I have gotten orthotics form foot Doctors, that never felt as good as Upstep Orthotics , at first I wanted to wear them all day , but by 5pm my feet hurt a bit, but now after a month I can wear them all day, so comfortable, it also helps to have a good pair of shoes. im going to buy a pair for my brother, as I get 45% off for returning customers, I can't tell you how happy with them I'm oh one more thing , im 65 yrs old and I do hair so im on my feet most of the day.
Response from Upstep Custom OrthoticsFeb 28, 2023
Fantastic! Amazing! Thank you so much for sharing your thoughts! We love our returning customers and call them family!
sharif A.
fast response, and educational on how to break-in good info
Response from Upstep Custom OrthoticsFeb 28, 2023
Thank you! All of our Upstep Foot Specialits are highly trained. We are here to help! We want your Upstep journey to be a fantastic experience!
Lauren M.
It sucks that everyone else is having a bad experience with the production and shipping times recently. The company did warn me to expect delays because of high demand, but I still got the orthotics in almost exactly 28 business days as promised on their site. Just received them yesterday and they are good quality and I am starting the break-in period. I am hoping they will fix a lot of the pain I have due to issues with my feet.
Response from Upstep Custom OrthoticsFeb 28, 2023
Thank you for your understanding! We appreciate how you did not get confused with the day you ordered and the day we actually received your impression kit! We believe a lot of the reviews regarding time has a lot to do with that. You have been a pleasure to help and we are thrilled to know you are breaking in your new orthotics!!