Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
David C.
Kasie Earley is an asset to the team. Truly helpful and personable. Thank you for recruiting Kasie!
Response from Upstep Custom OrthoticsMar 28, 2023
She sure is a great asset and we are pleased to have her on board!
William F.
Quick response.
Response from Upstep Custom OrthoticsMar 28, 2023
Thank you so much! You are a pleasure to assist!
Jonathan T.
Customer service answered my questions quickly without a fuss
Response from Upstep Custom OrthoticsMar 28, 2023
Thank you for letting us know! It is crucial our customer support is top notch!
Donna H.
Very helpful with all of my questions.
Response from Upstep Custom OrthoticsMar 28, 2023
Thank you, Donna! We apprecaite you taking the time to let others know!
Mike V.
Have communicated with Samantha Burks twice in the past six months for support. She makes it too easy and if I need help again I will ask for her, why take chances?
Response from Upstep Custom OrthoticsMar 28, 2023
Thank you for your lovely words about Samantha! We will be sure to tell her! Thank you for choosing Upstep!
Linda T.
Kirsten Rizzo told me about your return policy and that I can get my inserts remade so they fit my shoes. The ones I have are too thick! She’s a great customer service person!!
Response from Upstep Custom OrthoticsMar 28, 2023
Yes! We offer a 180 day money back guarantee and if for whatever reason your orthotics need to be tweaked, we have you covered! We will even pay for shipping! Its a no risk situation for happy feet! What more can you ask for? Thank you for choosing Upstep!
John R.
Helped me set up return replace
Response from Upstep Custom OrthoticsMar 28, 2023
Perfect! Glad the transaction was easy!
Quarter M.
I haven't tried the product yet, I'm early on in the process. I can state though that their Customer Care department is top-notch.
Response from Upstep Custom OrthoticsMar 28, 2023
Top-notch is our everyday goal! We are thrilled to know we met your expectations! Buying a custom product requires care and our agents really have a heart of gold! We are happy to know you felt it too!