Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
tony K.
Upstep responded rapidly to my request for a replacement foam mold as the first one was damaged on opening the box. Mary offered a replacement rapidly at no charge.
Response from Upstep Custom OrthoticsFeb 2, 2026
Thank you so much for your kind words! We’re really glad our customer care team could help and make your experience a positive one.
Marie B.
Upstep rep (Mary) was very polite and responsive. Easy to connect with the support and they’ve resolved my issue very quick. Highly recommended!
Response from Upstep Custom OrthoticsFeb 2, 2026
Thank you so much for your kind words! We’re really glad our customer care team could help and make your experience a positive one.
Paul O.
Service was really prompt and thorough!
Response from Upstep Custom OrthoticsFeb 2, 2026
Thank you so much for your kind words! We’re really glad our customer care team could help and make your experience a positive one.
Don
Mary was very helpful with guiding me to make a decision between the types of orthotics I needed. She also patiently answered my questions about metatarsalgia.
Response from Upstep Custom OrthoticsFeb 2, 2026
We truly appreciate your feedback. Providing helpful, responsive, and caring customer service is very important to us, and we’re happy to hear that it showed.
Ruth
Ryan was quick and clear
Response from Upstep Custom OrthoticsFeb 2, 2026
Thank you so much for your kind words! We’re really glad our customer care team could help and make your experience a positive one.
Алина
Mary answered my question promptly and politely.
Response from Upstep Custom OrthoticsFeb 2, 2026
We truly appreciate your feedback. Providing helpful, responsive, and caring customer service is very important to us, and we’re happy to hear that it showed.
John K.
Mary was quick to respond and addressed everything I needed!
Response from Upstep Custom OrthoticsJan 26, 2026
Thank you so much for your kind words! We’re really glad our customer care team could help and make your experience a positive one.
Mimi M.
Daisy was consistently helpful over several days to resolve my issue. She was always prompt and polite and went the extra mile!
Response from Upstep Custom OrthoticsJan 26, 2026
We truly appreciate your feedback. Providing helpful, responsive, and caring customer service is very important to us, and we’re happy to hear that it showed.