Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 2,768 reviews with 5 stars · Clear filters

David
Feb 6, 2026
Great people and attention to detail.
Upstep impresses with great service and most importantly with attention to detail. For orthotics for me, small details really have made a difference and Upstep delivers. Thanks to everyone there who has helped me.
Response from Upstep Custom OrthoticsFeb 23, 2026
Thank you so much for your thoughtful review! We’re glad to hear our service and attention to detail made a meaningful difference for you. We truly appreciate your trust in us and your kind words to the team!
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dansunrockmsn.com
Feb 5, 2026
Mary was great in answering my…
Mary was great in answering my questions.
Response from Upstep Custom OrthoticsFeb 23, 2026
Thank you so much for sharing your experience with Mary! She truly is a valued asset to our team!
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Joe
Feb 5, 2026
Best investment I've made on myself in a long time!
1. Great customer service - responsive and very good at providing order updates. 2. Outstanding product. Day one, I put the inserts in my shoes, went to work, stood all day and had ZERO pain! Life changing! Thank you!!!
Response from Upstep Custom OrthoticsFeb 23, 2026
Thank you so much for this amazing review! We're thrilled to hear our team kept you updated and that your insoles made such a big difference from day one. Standing all day with zero pain is truly life-changing, and we’re so glad we could help. We appreciate you choosing us!
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Billie T.
Feb 5, 2026
This was my first time and I felt good…
This was my first time and I felt good about the way it was all set up.
Response from Upstep Custom OrthoticsFeb 23, 2026
Thank you so much for your kind words. We really appreciate it!
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Julie
Feb 4, 2026
Mary understood my request and…
Mary understood my request and immediately got back to me with acknowledgement.
Response from Upstep Custom OrthoticsFeb 23, 2026
Thank you for your review! We are glad Mary could understand your request and get back to you quickly. We appreciate you choosing Upstep!
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Mike
Feb 3, 2026
I chatted with Ryan and he was very…
I chatted with Ryan and he was very helpful and professional.
Response from Upstep Custom OrthoticsFeb 23, 2026
Thank you for your nice words about Ryan! We will pass this to him and we appreciate you choosing Upstep!
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Nathan
Feb 3, 2026
super helpful
Mary was super helpful in getting the information that I need to make a decision about purchasing my orthopedic inserts.
Response from Upstep Custom OrthoticsFeb 23, 2026
Thank you for your review! We’re glad Mary was able to provide the information you needed. We appreciate you considering us!
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Jim V.
Feb 2, 2026
I contacted Upstep today to inquire how…to order without having to go through the entire process again, since you have my information on file.
I contacted Upstep today to inquire how I can order another pair of orthotics (my fifth). I had some questions about discounts and shipping lead time and Ryan was fast to respond and incredibly professional. I don't hand out these types of compliments without thought...I was in retail for over 50 years, including 22 years as owner...Ryan was awesome!!!
Response from Upstep Custom OrthoticsFeb 23, 2026
Thank you for your wonderful review! We’re glad Ryan was able to answer your questions quickly and provide the level of service you expected. We truly appreciate your continued trust in us and your many orders!
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