Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 2,768 reviews with 5 stars · Clear filters

Frank N.
May 17, 2023
Kasie was quick and very helpful!
Kasie was quick and very helpful!
Response from Upstep Custom OrthoticsMay 18, 2023
Thank you for sharing your thoughts with us today. Kasie is wonderful and loves what she does!
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Alicia
May 17, 2023
Quick Customer Service
Kasie quickly and efficiently helped me with my shipping label issue. The whole experience so far has been positive!
Response from Upstep Custom OrthoticsMay 18, 2023
Hello! Thank you so much for sharing your experience here with us at Upstep! We are so happy to know you were helped to the fullest extent.
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Ellen G.
May 16, 2023
Kasie was friendly, fast, and...
Kasie was friendly, fast, and supportive! I felt comfortable making my purchase with her help.
Response from Upstep Custom OrthoticsMay 17, 2023
Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we are thrilled to hear you have started your Upstep journey!
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Keith L.
May 16, 2023
Mary was very helpful and informative
Mary was very helpful and informative. Thanks!
Response from Upstep Custom OrthoticsMay 17, 2023
Thank you for your feedback!
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Senior R.
May 16, 2023
Mary was very helpful
I inquired about my order and chatted with Mary. She looked up my order and gave me an estimated delivery date. She also upgraded the shipping to Fedex 2day. The was very helpful
Response from Upstep Custom OrthoticsMay 17, 2023
Thank you for the positive review! We are delighted to hear that you had such a great experience. We’re especially pleased that you enjoyed the friendly staff and the quality of our online chat. We strive to provide excellent customer service, so we’re glad that we were able to exceed your expectations.
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Joselin R.
May 16, 2023
CUSTOMER SERVICE
KASIE IS AWESOME GREAT CUSTOMER SUPPORT.
Response from Upstep Custom OrthoticsMay 17, 2023
Hello. Thank you so much for your kind words! We really appreciate your positive review. Kasie is awesome!
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Dita Ribner C.
May 16, 2023
Kasie at customer care was AMAZING
Kasie at customer care was AMAZING! I mistakenly bought more pairs than I needed and she promptly helped me refund my order. She was polite, responsive, and very helpful. Thank you!
Response from Upstep Custom OrthoticsMay 16, 2023
We can’t thank you enough for the kind words about our customer care agent Kasie. Your review means a lot to us and warms our heart knowing that you were assisted to the full extent with care and compassion!
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Tatum K.
May 15, 2023
Really communicative and gets the job done
Really communicative, if you do not like what you get they make it really easy for you to get your money back. Id say give it a try.
Response from Upstep Custom OrthoticsMay 16, 2023
Thank you for sharing your experience and recommending Upstep to others! It is true, we offer a 180-day money-back guarantee. That is almost 6 months to take your time and break in your custom orthotics! It is practically a deal you cannot beat!
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