Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Jeremy K.
Mary was quick and helpful with the promo code
Response from Upstep Custom OrthoticsMay 22, 2023
We are so happy to hear you utilized our live online chat to score an even bigger deal on your Upsteps! Our team is always happy to assist while placing your order.
Jarod
Mary was polite and simply a delight to speak with about the process of ordering Upstep insoles. Great customer care spokeswoman.
Response from Upstep Custom OrthoticsMay 22, 2023
This is great! We do all we can to make ordering your custom orthotics quick and painless. Thank you for taking the time to review your visit with us at Upstep!
Naperville, I.
Mary, friendly and resposive.
Response from Upstep Custom OrthoticsMay 22, 2023
Thank you for your feedback! Your kind words truly make a difference!
Lauren
Kasie was very helpful in troubleshooting my orthotic fit and offered to get a new set made as a replacement with no trouble at all! Made the process super easy
Response from Upstep Custom OrthoticsMay 22, 2023
Hello- Thank you so much for sharing your thoughts with us! Included with your custom orthotics purchase is our 180 risk free trial! Our warranty includes full refunds and remakes at no additional cost to you. We are so happy to hear you have taken advantage of the included warranty!
Hannah P.
I just ordered my second pair of Upstep orthotics. My first pair fits perfectly into my sneakers, but I needed a second pair with a wider toe for my hiking boots. Kasie in customer service answered all of my questions and was so helpful.
Response from Upstep Custom OrthoticsMay 22, 2023
Welcome back! We are thrilled to hear you were assisted to the fullest while completing a re-order. We make it easier for our returning customers by keeping your impression and info on file for 5 years! When it comes to re-ordering, we make it simple by providing live customer service and a user-friendly re-ordering process.
Paul F.
Mary provided excellent service to me. Thank you.
Response from Upstep Custom OrthoticsMay 22, 2023
Thank you for sharing your feedback with us!
Erin
Mary was great! She answered quickly and helped me navigate the site to get what I needed.
Response from Upstep Custom OrthoticsMay 19, 2023
Hello! Thank you so much for providing feedback in regard to your visit with us today! We are constantly creating new ways to keep our website user-friendly, and it warms out heart to know that you were assisted immediately through our online live chat. Thanks, again!
Adam-Business O.
Katie helped me and was quick, efficient and a pleasure to deal with
Response from Upstep Custom OrthoticsMay 19, 2023
We strive for excellence in all aspects here at Upstep Custom Orthotics! It is amazing to hear that shine through our customers feedback. Thank you!