Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Fred O.
Daisy took the time to correspond with me and tell me what I need to know to re-order the special order that I did most recently.
Response from Upstep Custom OrthoticsFeb 24, 2026
Thank you for your review! We’re so glad to hear that Daisy took the time to walk you through everything you needed for your re-order. She’s dedicated to making the process easy and clear, and we’re happy she could help.
William B.
Daisy has been very proactive, and positive in her communications with me about the progress of my order :). I ordered 8 pair (I have a lot of running shoes). The first "test pair" are perfect. Almost fully broken in within 48 hrs :)
Response from Upstep Custom OrthoticsFeb 24, 2026
Thank you so much for the kind words! We’re thrilled to hear that Daisy has been proactive and positive in keeping you updated on your order. She truly cares about making the process smooth and reassuring for our customers. We appreciate you taking the time to share your experience — and we’re here anytime you need us!
customer
Prompt response to my concerns.
Response from Upstep Custom OrthoticsFeb 23, 2026
We are delighted to hear your questions were answered promptly! We are always here to help!
Justin
I was missing a set of insoles and Ryan was quick to get to my emails and find out why I was missing a set. Very quick and efficient! And the running insoles helped my feet within the first 30 min!
Response from Upstep Custom OrthoticsFeb 23, 2026
Thank you so much for your review! We're glad Ryan was able to help quickly and get everything sorted out for you. We're also thrilled to hear the running insoles made a difference right away. We appreciate you choosing us!
Isaiah
Most of my foot pain went away after switching to these instead of off the shelf brands
Response from Upstep Custom OrthoticsFeb 23, 2026
Thank you for sharing your experience! We’re so glad to hear your foot pain has improved after switching to our insoles. Welcome to the Upstep family!
Robin W.
Mary address all my concerns. It was extremely helpful.
Response from Upstep Custom OrthoticsFeb 23, 2026
Thank you so much for your kind review! We are delighted Mary could address all your concerns. We truly appreciate you!
Ramon N.
Mary was very nice and patience with me, I explain my concerns with this order# 1375-0444, and she made it very easy for me to understand the process for this new 3/4 orthodics.
Response from Upstep Custom OrthoticsFeb 23, 2026
Thank you for your kind review! I’m glad Mary could help clarify the process and make everything easy to understand. We truly appreciate you choosing us and trusting us with your orthotics!
Deidre L.
The care and concern from the moment I requested to have custom orthotics made has been fantastic. Every question I had was fully answered. Updates on the process once my foot impressions were received was better than any foot doctor I've ever seen in person! Best foot
Response from Upstep Custom OrthoticsFeb 23, 2026
Thank you so much for your amazing review! We’re thrilled to hear you’ve felt supported every step of the way. Our team works hard to keep you informed and cared for, and it means a lot to know your experience has been so positive. We truly appreciate you choosing us for your custom orthotics!