Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Chris B.
Kasie was knowledgable and very helpful. She quickly and efficiently answered all of my questions. Thanks!!!
Response from Upstep Custom OrthoticsJun 27, 2023
Thank you for sharing your thoughts. All of our Foot Specialists are thoroughly trained before interacting with customers. It is great to hear this about our newest member!
Sam S.
First time I ever got disconnected from someone while they were trying to help me and they somehow rejoined after I told someone else we were disconnected. Did exactly what she said she said would.
Response from Upstep Custom OrthoticsJun 27, 2023
Hi Sam! You may not be able to trust the internet but you can trust here at Upstep we are going to do what we can to make it right! Thank you for sharing your experience!
Susan F.
Customer care was great. Talia was very responsive and helpful.
Response from Upstep Custom OrthoticsJun 27, 2023
Thank you! We love hearing this and we will pass this along to Talia!
Michael
The response was fast and communication was easy and straight forward
Response from Upstep Custom OrthoticsJun 27, 2023
Thank you! It is a pleasure to assist you. Welcome to the Upstep family!
Lawson H.
I accidentally Purchased two pairs of insoles when I meant to buy just one. Shahar Rozen was the customer support representative who reached out to me and issued me a refund on the second pair quickly and efficiently.
Response from Upstep Custom OrthoticsJun 27, 2023
Thank you! We let Shahar know you were happy! We appreciate hearing your thoughts! It means a lot to us! Welcome to the Upstep family!
Eve N.
Thank you Kasie! Great follow up.
Response from Upstep Custom OrthoticsJun 27, 2023
You are most welcome!!
Nikki M.
Mary was wonderful and helped me change the size that ordered asap and was very kind
Response from Upstep Custom OrthoticsJun 26, 2023
Thank you for choosing Upstep for your custom orthotic needs! We are thrilled you chose our company to provide you the relief you are looking for!! We are here for you every step of the way- the Upstep way!
Alex J.
Kasie was very helpful and responsive when I entered my question. A pleasure to work with!
Response from Upstep Custom OrthoticsJun 26, 2023
You were a pleasure to assist!