Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
garland F.
Answered my question very quickly and was very helpful.
Response from Upstep Custom OrthoticsMar 2, 2026
We are delighted to hear your questions were answered quickly and were helpful. Feel free to always reach out with questions. Thank you for choosing Upstep!
Michael L.
After many dr appointments injections and $ and yet still no resolution,I decided to try upstep All I can say is I’m so glad I did .I can walk without pain and at this point I can finally wear shoes Tks Upstep
Response from Upstep Custom OrthoticsFeb 27, 2026
Thank you so much for sharing this with us! After everything you’ve been through — all the appointments, injections, and costs without relief — we’re truly grateful that you decided to give Upstep a try. Hearing that you can finally walk without pain and comfortably wear your shoes again means the world to us. If there’s ever anything you need, we’re always here to help. Enjoy every pain-free step!
Myra
Great customer service! Each person I have had is very knowledgeable and reassuring that they are here for their customer. Thank you!
Response from Upstep Custom OrthoticsFeb 26, 2026
Thank you so much for your kind words! We’re thrilled to hear that each team member has been knowledgeable and reassuring throughout your experience. We’re always here for you, and we truly appreciate your feedback!
John W.
Answered my questions and emails in a timely manner
Response from Upstep Custom OrthoticsFeb 26, 2026
Thank you for your feedback! We’re glad we were able to answer your questions and emails promptly. We appreciate you!
Patricia
They answer all questions. Very helpful and quick to respond. I have bought 5 pairs from them and love the quality of the product.
Response from Upstep Custom OrthoticsFeb 26, 2026
Thank you so much for your continued support! We’re glad our team has been helpful and responsive, and it means a lot that you’ve purchased five pairs and love the quality. We truly appreciate you!
Monica L.
My pain improved 90% in one day of wearing my orthotics!
Response from Upstep Custom OrthoticsFeb 26, 2026
Thank you for the great review! We are so happy to see such a great improvement while using our orthotics!
Ed A.
I was having difficulty uploading the photos onto the website but Mary, customer foot care specialist was able to get them and make it happen. The customer service experience with Mary was excellent.
Response from Upstep Custom OrthoticsFeb 25, 2026
Thank you so much for your feedback! We’re glad to hear that Mary was able to help get your photos uploaded and make everything happen smoothly. We’re thrilled that your customer service experience with her was excellent. If you need anything else, we’re always here to help!
Jeramy W.
Ryan's A badass...very responsive and a great help ...Give that man a raise!
Response from Upstep Custom OrthoticsFeb 24, 2026
Thank you so much for the awesome review! We couldn’t agree more — Ryan is fantastic and we’re lucky to have him. We’re thrilled he was able to help you so quickly and make your experience a great one. We truly appreciate you taking the time to share this! Let us know if you need anything else. 💙