Upstep Custom OrthoticsReviews of upstep.com

Response from Upstep Custom OrthoticsMay 21, 2024

Hello, Thank you for reaching out! Unfortunately, we are unable to locate your order based on the information provided in the review. To assist you further, could you please reach out to us directly at [email protected] with your order details? Our team will be more than happy to investigate this and provide you with an update. We appreciate your understanding and cooperation in resolving this matter.

Response from Upstep Custom OrthoticsMay 17, 2024

Hello, Thanks for reaching out! We would love to provide you with an order status. After reviewing our records, we couldn't locate your name associated with any orders. However, we're committed to resolving this issue for you promptly. Please reach out to our customer care team at [email protected] with the details of your order. We'll investigate further and work to provide you with the updates and assistance you deserve.

Response from Upstep Custom OrthoticsMay 14, 2024

Hello! To receive a response within 24 hours, please reach out to our customer care team at [email protected]. We look forward to assisting you!

Response from Upstep Custom OrthoticsMay 8, 2024

Hello, Thank you for reaching out and sharing your experience with us. We genuinely value your feedback and are sorry to hear about the challenges you've faced. Regarding the 180-day risk-free trial, we'd like to clarify that it begins from the day you receive your custom orthotics, not from the order placement date. We apologize for any confusion this may have caused. After looking into our records, we couldn't find your name or email associated with any orders in our system. However, we're eager to assist you and resolve any issues you may have encountered. We want to ensure you receive the assistance you need, and we're here to help. Could you please reach out to us at [email protected] with more details about your order? Thank you for bringing this to our attention, and we appreciate your understanding. We look forward to assisting you further.

Response from Upstep Custom OrthoticsMay 8, 2024

Hi there, Thank you for reaching out! Just a heads up, our custom orthotics have a crafting period of 29 business days from the time we receive your impression kit. Crafting quality takes time, but we totally understand your eagerness to receive your Upsteps. If you'd like an update on your order status or information about a refund, please feel free to reach out to us at [email protected]. We're here to help! Thanks for your patience, and we appreciate your understanding.

Response from Upstep Custom OrthoticsMay 7, 2024

Hello, Thank you for bringing this to our attention. We're sorry to hear about your delivery issues, and we want to address this matter as soon as possible. After reviewing our records, we couldn't locate your name associated with any orders. However, we're committed to resolving this issue for you promptly. Please reach out to our customer care team at [email protected] with the details of your order. We'll investigate further and work to provide you with the updates and assistance you deserve. Thank you for your patience, and we apologize for any inconvenience this may have caused.

Response from Upstep Custom OrthoticsMay 6, 2024

Hello, thank you so much for bringing this to our attention. Please note we do not recognize the name or email used for this review in our system. We want to look more into this for you, please email us at [email protected]. Thank you!

Response from Upstep Custom OrthoticsMay 6, 2024

We're truly sorry to hear about your disappointment and want to reassure you that our orthotics are indeed 100% custom-made to meet your specific needs. We understand the importance of personalized solutions, and it's disheartening to learn that we may have missed the mark in providing the support you expected. We value your feedback and want to ensure we address any concerns you have. Please reach out to us at [email protected] with details about your experience.