Upstep Custom OrthoticsReviews of upstep.com

Response from Upstep Custom OrthoticsMar 13, 2026

Thank you for sharing your experience! We're so glad to hear that the communication with your assigned Foot Care Expert has been outstanding and that you received a timely update after sending in your foam impressions. Providing clear updates and support throughout the process is very important to us. We truly appreciate your feedback and look forward to hearing your thoughts once you receive your finished orthotics. If you have any questions in the meantime, our team is always happy to help!

Response from Upstep Custom OrthoticsMar 13, 2026

Thank you for your kind feedback! We're really glad to hear you had a great experience with our follow-up customer service. Providing attentive support is very important to us, and we truly appreciate you taking the time to share your experience. If you ever need anything else, we're always here to help! 😊

Response from Upstep Custom OrthoticsMar 13, 2026

Thank you so much for your wonderful feedback! We're thrilled to hear that you're happy with your insoles and that you decided to order two additional pairs for convenience — that’s a great way to make switching shoes easier. We're also very glad to hear that Daisy was able to answer your questions and help put your concerns at ease. We'll be sure to pass along your kind words to her! Thank you again for choosing Upstep — we truly appreciate your support! 😊

Response from Upstep Custom OrthoticsMar 13, 2026

Thank you for your kind feedback! We're so glad to hear that Daisy was amazing and very helpful. We'll be sure to share your kind words with her — it will definitely make her day. We truly appreciate you taking the time to share your experience! 😊

Response from Upstep Custom OrthoticsMar 13, 2026

Thank you for sharing your honest feedback — we truly appreciate it. We understand that receiving multiple requests for reviews can feel a bit excessive, and your perspective is valuable. Our goal is to make sure we’re continuously improving our service, but we also appreciate you taking the time to share your thoughts about the process. We’re very glad to hear that your interactions with the Upstep team have been positive and that our staff has been doing a good job. Thank you again for your patience and for continuing to share your experience with us! 😊

Response from Upstep Custom OrthoticsMar 13, 2026

Thank you for your feedback! We're glad to hear that the process felt quick and smooth for you. We work hard to make every step as easy and efficient as possible, and we truly appreciate you taking the time to share your experience! 😊

Response from Upstep Custom OrthoticsMar 13, 2026

Thank you for your kind feedback! We're very glad to hear that Mary was able to help ensure your order was exactly what you wanted and that everything was placed correctly. Providing careful support and making sure orders are accurate is very important to us. We truly appreciate you taking the time to share your experience! 😊

Response from Upstep Custom OrthoticsMar 13, 2026

Thank you so much for your wonderful feedback! We're thrilled to hear that the process was easy and that our customer service and communication helped make your experience a positive one. It’s also great to know that having your previous foot mold on file made reordering more convenient for you. We're so glad you love your orthotics and appreciate you recognizing the value we strive to provide compared to more expensive options. Thank you again for choosing Upstep — we truly appreciate your support! 😊