Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 2,768 reviews with 5 stars · Clear filters

Kyle R.
Sep 7, 2023
Great Experience all questions answered
Great Experience all questions answered
Response from Upstep Custom OrthoticsSep 13, 2023
Thank you for the 5 stars, Kyle!
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Zahoor
Sep 6, 2023
So far so great
So far so great
Response from Upstep Custom OrthoticsSep 13, 2023
Thank you for the 5 stars! Welcome to Upstep!
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Richard W.
Sep 6, 2023
Service was great with Up Step
Service was great with Up Step. The timeline & product delivered was just as described & the price for the Up Steps was great. Unfortunately, the condition I was trying to correct (pronate) is extreme & a different methodology was required to correct, not to mention 100% more in costs. I had a chat with Kirsten Rizzo about the situation & requested a refund which she said would be processed in 7 to 10 days. She was very professional and extremely helpful and understood my situation. Based on my experience Up Step stands behind their product and delivers as they say. I only wish that the Up Steps would have worked for me as they were half the costs of what I have had to pay for an alternate product to correct my condition.
Response from Upstep Custom OrthoticsSep 13, 2023
Thank you, Richard. We really do stand behind our product and our warranty! We are very sorry the orthotics did not work out well for your needs but thank you for giving it a fair try! Best wishes!
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Brittany
Sep 6, 2023
Kasie was very helpful and efficient
Kasie was very helpful and efficient. She quickly found my account and facilitated the next steps to help with the problem my husband is having with his orthotics.
Response from Upstep Custom OrthoticsSep 13, 2023
Thank you!! We appreciate your kindness in taking the time to lave a review!
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Morgan
Sep 6, 2023
She clearly answered my questions
Kirsten, clearly answered my questions and was very nice to deal with.
Response from Upstep Custom OrthoticsSep 13, 2023
Thank you. We will tell sweet Kirsten how you feel your experience was with her!
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Joel T.
Sep 6, 2023
Great chat service.
Mary was very quick to answer any questions.
Response from Upstep Custom OrthoticsSep 6, 2023
Thank you, Joel!! 5 Stars for us and 5 stars for you!
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Nathan F.
Sep 6, 2023
Incredible product
Incredible product. Game changer.
Response from Upstep Custom OrthoticsSep 6, 2023
Thank you! Wow, we love to hear this! We are thrilled to know we were able to be a game-changer in your lifestyle! Thank you for choosing Upstep!
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Fred Santel J.
Sep 6, 2023
Very simple procedure to go through…
Very simple procedure to go through ordering
Response from Upstep Custom OrthoticsSep 6, 2023
We believe in a user-friendly website, and while not all are computer savvy, we offer live chat on the website to guide you, or you can dial our call center at 1800-945-4770. Thank you for your 5 stars!
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