Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
GARRY C.
Kasie was very fast and friendly in helping me correct my order. Thanks! I'm looking forward to receiving my new orthotics
Response from Upstep Custom OrthoticsSep 13, 2023
Thank you for taking the time to write a review!! We appreciate you!
Sam F.
I had an issue trying to reorder an insert as the email link was not working. I used your chat feature and the person on the other end was able to help me very quickly. I already placed my new order so am pleased with the quick turnaround and customer service.
Response from Upstep Custom OrthoticsSep 13, 2023
Thank you for using our LIVE chat feature! We do not believe in BOTS- only real people here to help!
John P Q.
Your service is fabulous and my feet LOVE the custom orthopedics. The swelling of my feet is gone and I can walk all day.
Response from Upstep Custom OrthoticsSep 13, 2023
Wow! Wonderful to hear!!! Thank you- happy walking!!
Paul J.
Where do I start?? First off, the insoles are great. On top of that, your customer service is THE BEST around. Samantha has been super responsive and had all the right answers for my situation. THANK YOU!
Response from Upstep Custom OrthoticsSep 13, 2023
We believe in the utmost care for our customers!! It is important to not only offer a great product, but it all begins with our Customer Care!! Thank you for taking the time to leave your feedback!
Edwin C.
I was simply exploring the idea of getting additional orthotics for different activities that I'm involved in and it was very helpful to receive support from Samantha. She jumped into the chat and guided me in the right direction.
Response from Upstep Custom OrthoticsSep 13, 2023
Thank you for returning to Upstep! Nice to know your orthotics are serving you well!
Jeff B.
The company representative, I believe her name was Kasie, was fantastic to deal with. Extremely helpful, well trained and thorough. A great person to represent this company!
Response from Upstep Custom OrthoticsSep 13, 2023
Thank you, Jeff! Our Customer Care team is very knowledgable because we offer LIVE website assistance! They need to be able to answer questions on the spot! We appreciate your feedback!
N S.
I was iffy on making this purchase, but Kirsten helped ease my apprehension.
Response from Upstep Custom OrthoticsSep 13, 2023
Thank you! We love hearing your experience when you came to Upstep was superb.
Kevin D.
Asked for a partial cancelation of my custom orthotics. I ordered one pair but after a while thought I should just get the one pair. I spoke to Samantha and she assured me she could go ahead and cancel the one pair. She did also mention the time line it takes to design and create the pair and that they were actually ahead of schedule and that I should receive them soon. I did let her know that yes I'd still like to cancel the second pair I just wanted to try them out first to see if I like them after that I'll order a second pair. She went ahead and canceled the second pair for me and let me know it'll take 7 days to process the refund which I understood.
Response from Upstep Custom OrthoticsSep 13, 2023
Hi Kevin, we honor our cancelation policy and our warranty! We are confident you will love your new custom orthotics!