Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Roma H.
I actually got to chat with a real person and she was very helpful.
Response from Upstep Custom OrthoticsSep 22, 2023
It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
Brad
Kristen was very helpful with correcting a typo I made on my account. Perfect customer support!
Response from Upstep Custom OrthoticsSep 22, 2023
Your comments have been shared with Kirsten. When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon.
Cheryl
Samantha took care of my question instantly
Response from Upstep Custom OrthoticsSep 22, 2023
We can’t wait to share your 5-star review with our team. They’ll be thrilled!
Wyatt
Kristen was a pleasure to work with and she was such a great help.
Response from Upstep Custom OrthoticsSep 22, 2023
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!
Josepf H.
Bet you thought a Jesus joke was coming? No, but we did birth a great relationship! Mary was very helpful, guided me into the Multi-Sport insoles. Answered all of my questions and made me feel very comfortable with the whole process. She hung around until I was completely finished! Great Customer Service!
Response from Upstep Custom OrthoticsSep 22, 2023
We built UPSTEP to provide the best possible service to every customer who visits us. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Rycklee O.
Customer service is excellent here at upstep, Samantha Burk was very helpful and took care of my concerns promptly.
Response from Upstep Custom OrthoticsSep 22, 2023
It fills us with pride to know that our service is valued by our community. We strive to be the best we can be every day.
Thomas M.
Mary was great. I wanted to update the note on my order and she was able to do that right away.
Response from Upstep Custom OrthoticsSep 22, 2023
Amazing feedback. Thank you so much for giving us 5 stars!
Bryan S.
Fabulous customer support! MARY was able to help me switch from an orthotic I purchased online that was not appropriate for running, to their RUNNING INSOLE. Super easy and great support. Highly recommend Upstep.
Response from Upstep Custom OrthoticsSep 22, 2023
Your words lifted our spirits today. It means so much to us when our customers appreciate the hard work that goes into making each day at UPSTEP memorable.