Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Lori F.
Mary from Customer Service gave me exceptional service. Her responses were extremely prompt and with the utmost sincerity.
Response from Upstep Custom OrthoticsMar 30, 2026
Thank you so much for your kind words! We're thrilled to hear that Mary from our Customer Service team provided you with such prompt and sincere support. We’ll be sure to pass along your feedback—she’ll truly appreciate it. We're always here if you need anything!
Tondreka R.
Mary took care of my request promptly!! Great job!
Response from Upstep Custom OrthoticsApr 1, 2026
Thank you so much for your kind words! We’re thrilled to hear that Mary was able to assist you promptly. We’ll be sure to pass along your feedback—she’ll really appreciate it!
JON R.
Good customer support. Waiting for next steps…pun intended
Response from Upstep Custom OrthoticsApr 1, 2026
Thank you for your kind words! We love the pun 😊 We’re glad you’ve had a great experience with our support team so far and appreciate your patience as we work through the next steps with you!
Vince N.
Daisy was prompt and very helpfull as well as responsive. She is a pleasure to work with.
Response from Upstep Custom OrthoticsApr 1, 2026
Thank you so much for your kind words! We’re thrilled to hear that Daisy was prompt, helpful, and responsive. We’ll be sure to share your feedback with her—she’ll really appreciate it!
Rick
I received a email asking me what my concerns were when I placed my order so they could design my orthotics around that information. Customer service at this point has been superior. Ironically I don’t have foot pain but do have hip pain and a new knee joint that causes pain when standing or walking too long. My gait isn’t right. I am looking forward to receiving the orthotics to see if they help. I have a feeling they will help a lot. So far, I highly recommend Upstep. Rick L
Response from Upstep Custom OrthoticsApr 1, 2026
Thank you so much for your thoughtful feedback, Rick! We’re thrilled to hear that your experience with our customer service has been so positive. Taking the time to understand your concerns—like your gait, hip discomfort, and knee support—is an important part of creating orthotics tailored to your needs. We’re excited for you to receive your pair and truly hope they provide the comfort and support you’re looking for. Please don’t hesitate to reach out if you have any questions along the way!
W. H.
Upstep is customer driven to create the best orthotics on the market. They will work with you until you get the best custom fit possible. I have used Upstep for years and they are always working to make the best fit for each customer. Quality and fit are their passion*
Response from Upstep Custom OrthoticsApr 1, 2026
Thank you so much for your continued support and kind words! We’re honored to have been part of your journey over the years. Providing a high-quality, custom fit and working closely with each customer is exactly what we strive for—so it truly means a lot to hear this. We appreciate you being part of the Upstep family!
Steven A.
Inquiring about warranty claim
Response from Upstep Custom OrthoticsApr 1, 2026
Thank you for your feedback! We’re so glad to hear she was able to assist you right away with your warranty claim. We’ll be sure to pass along your kind words!
Gee
Very good customer service.They corrected the first pair of innersoles created and sent the replacement pair within a week. Definitely an improvement in the correct support needed for comfort. It's been 3 days and so far so good! Definitely recommend their products!
Response from Upstep Custom OrthoticsMar 23, 2026
Thank you so much for your kind words! We’re glad we could get everything corrected quickly and that you’re already noticing improved comfort and support. We truly appreciate your recommendation and are here if you need anything moving forward!