Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Fitsum K.
Mary is a good and responsive online custome care professional. All my questions were addressed professionally and swiftly.
Response from Upstep Custom OrthoticsOct 4, 2023
Our customer support team is like a well-oiled machine, and they greatly appreciate your recognition. We believe in the power of teamwork to provide the best service possible. If you ever have more feedback or need assistance, please feel free to contact us.
MARK M.
Very quick and precise.
Response from Upstep Custom OrthoticsOct 4, 2023
Thank you!
NS
Quick and helpful customer service! Kasie was able to fix an issue with my shipping address and confirm details about my order. Very happy with their help in my case!
Response from Upstep Custom OrthoticsOct 4, 2023
Professionalism is a core value of our company, and we're glad that it's reflected in our customer service. If there's anything else you'd like to share or discuss, please don't hesitate to reach out.
Ra H.
Samantha was super helpful, very much deserves a raise, and probably a pizza party.
Response from Upstep Custom OrthoticsOct 4, 2023
Pizza is a universal comfort food that brings people together with its delicious blend of flavors and versatility. Togetherness- that is what Upstep is all about! Thanks for the funny review!
Kelly R.
Kasie was extremely helpful and provided very helpful advice!
Response from Upstep Custom OrthoticsOct 4, 2023
We understand the importance of a timely response, and we're glad we could assist you promptly. If you ever have more inquiries or need assistance, know that we're just a message away!
Aimee Pomerleau T.
Mary was very easy to talk to and she helped me picked the right Upstep product for my husband. She was pleasant and even ofered me a coupon code and told me to have a great weekend! All in all a great customer service experience!
Response from Upstep Custom OrthoticsOct 4, 2023
We're immensely proud of our support team, and your words are a true testament to their hard work. If there's anything else we can do for you or any team member you'd like to recognize, please let us know.
customer
The associate Samantha Burks was very helpful as I wanted to order two different colors of On My Feet all day and she was able to assist me after I had placed my order.
Response from Upstep Custom OrthoticsOct 4, 2023
Your happiness brings a smile to our faces! We're thrilled that our customer care can have such a positive impact. If you ever need assistance or want to share more smiles, please get in touch!
customer
Just ordered and waiting for the impression materials to arrive, special needs for my sons feet and praying this will help and provide relief Easy process to order
Response from Upstep Custom OrthoticsOct 4, 2023
We appreciate your business, and it's our goal to make you feel valued as a customer!