Kelly H.
Your shipment was packed in a move, lost for 2 years
I had ordered your product quite some time ago (before I moved) and I just found it 2 years later. I asked if my order was still valid and could I take the impressions and send back for the orthotics? Kasie was great and said "of course!" She is sending me a new return label as that was lost in the move, never to be seen again....
Response from Upstep Custom OrthoticsOct 17, 2023
Thank you for reaching out and sharing your experience with us. We're delighted to hear about your positive interaction with Kasie. Kasie's responsiveness and willingness to help in ensuring your order remains valid even after some time has passed is a testament to our commitment to customer satisfaction. We understand that circumstances change, and we're here to accommodate your needs. If you have any more questions or need further assistance, please don't hesitate to reach out. We're dedicated to providing you with the support you require. Thank you for considering Upstep, and we look forward to assisting you in your orthotic journey.