Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 2,768 reviews with 5 stars · Clear filters

Rodney B.
Oct 18, 2023
Kasie was super helpful
Kasie was super helpful in choosing the correct orthotic for my feet.
Response from Upstep Custom OrthoticsOct 19, 2023
We appreciate your feedback, and we're thrilled to hear that Kasie was super helpful in guiding you to choose the correct orthotic for your feet. Our goal is to assist our customers in making the best choices for their comfort and well-being. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to ensure you have a positive experience with Upstep. Thank you for choosing us, and we look forward to assisting you further.
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Stephen K.
Oct 17, 2023
Kirsten was super nice and informative.
Kirsten was super nice and informative.
Response from Upstep Custom OrthoticsOct 19, 2023
Thank you for your kind review!
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jeff
Oct 17, 2023
Kasie in customer service was great
Kasie in customer service was great , very quickly helped me complete order
Response from Upstep Custom OrthoticsOct 19, 2023
We're delighted to hear that Kasie provided you with excellent service and swiftly assisted you in completing your order. If you ever have more questions or need further assistance, please feel free to reach out to us. We're here to help and ensure your experience with Upstep is top-notch. Thank you for choosing us, and we look forward to serving you in the future.
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Jared R.
Oct 16, 2023
Thank you Kirsten!
Kirsten Rizzo was extremely helpful in helping me with promo codes and with what I need to share when purchasing my 2nd (and possibly 3rd) pair of orthotics. She stayed with me through all of my questioning and was friendly and helpful.
Response from Upstep Custom OrthoticsOct 17, 2023
Thank you so much for taking the time to leave us this wonderful 5-star review. We're delighted to hear about your positive experience with Kirsten Rizzo and how she assisted you with promo codes and the purchase of your orthotics. Kirsten's dedication to helping you, her friendly demeanor, and her patience in addressing all your questions are qualities we greatly value in our team members. Your satisfaction is our top priority, and we're thrilled to know that Kirsten's support made your experience a positive one. We truly appreciate your loyalty as a returning customer, and we look forward to assisting you with any future orthotic needs, whether it's your second or third pair. If you ever have more questions or require further assistance, please don't hesitate to reach out. We're here to help! Thank you for choosing Upstep, and we're excited to continue serving you in the future.
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James A M.
Oct 16, 2023
Lifted experience
I was concerned about the need for a lift being added but Samantha Burks (chat window) was exceptional at helping me out.
Response from Upstep Custom OrthoticsOct 17, 2023
Thank you for taking the time to share your wonderful 5-star review with us. We're thrilled to hear about your positive experience with Samantha Burks and the exceptional assistance she provided you with.
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Adi R.
Oct 16, 2023
Good customer service
Kasie was very helpful answering my chat questions.
Response from Upstep Custom OrthoticsOct 17, 2023
Thank you! We love to hear this!
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Nahun C.
Oct 16, 2023
KASIE was awesome and fast helping me!
KASIE was awesome and fast helping me!
Response from Upstep Custom OrthoticsOct 17, 2023
Great! Thank you for sharing!
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WS
Oct 16, 2023
The site made it easy to order what I…
The site made it easy to order what I like. I have several pair of tennis shoes and I switch off between pairs. It's good to have a custom orthotic for each. They are well made, fit well and support my feet in the pounding they take playing tennis.
Response from Upstep Custom OrthoticsOct 17, 2023
Thank you so much for sharing your fantastic 5-star review with us. We're delighted to hear about your positive experience with our site and the custom orthotics you ordered. We're thrilled to know that our site made the ordering process easy for you and that you appreciate having custom orthotics for each of your tennis shoes. Your comfort and support during those intense tennis matches are of utmost importance to us, and we're pleased to hear that our orthotics are making a difference. If you ever have more pairs of shoes or require additional orthotics in the future, we'll be here to assist you. Your satisfaction and well-being are our top priorities.
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