Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
alan
Awesome customer support. Very responsive and the product is great!
Response from Upstep Custom OrthoticsApr 9, 2026
Thank you so much for your kind words! We’re thrilled to hear you’re happy with both our support and your orthotics—it truly means a lot to us. We appreciate you being part of the Upstep community!
Joseph P.
I'm very happy with my 1st set of insoles. I didn't realize you can add cushioning so look into that before buying. The customer service is fantastic! I had to email them a few times and they replied within hours and helped every way. Definitely worth the investment!
Response from Upstep Custom OrthoticsApr 9, 2026
Thank you so much for your kind words! We’re thrilled to hear you’re happy with your orthotics and had a great experience with our customer care team. Great tip on the cushioning too—there are definitely options to customize for comfort. We truly appreciate your support and are glad you found it worth the investment!
Bruce
Mary was very helpful and resolved my issue.
Response from Upstep Custom OrthoticsApr 9, 2026
Thank you for your kind words! We’re so glad to hear your issue was resolved and that you had a great experience. We truly appreciate your feedback!
Sarah T.
Customer service was very quick to respond and was so helpful! I would 10/10 recommend both the product and the company!!
Response from Upstep Custom OrthoticsApr 7, 2026
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our customer service. Your recommendation truly means a lot to us—we appreciate your support! 😊
L A.
Mary was quick and responsive! I insured my purchase and just like that she had a new order out in no time. Excellent customer service and hassle free. Thank you Mary!
Response from Upstep Custom OrthoticsApr 7, 2026
Thank you so much for your kind words! We’re thrilled to hear you had a smooth, hassle-free experience. Mary will be especially happy to see this—she truly cares about taking care of our customers. We appreciate your support! 😊
Joseph R.
Ryan with Upstep customer service is awesome. He has responded to my request in a timely manner. His messages are consis ,easy to understand and I've noticed he is usually a half step ahead of my next question! In summary the guy is good at his job . I sent my impression kit back to Upstep this morning via USPS , so now unless one of my impressions , which I had to contact Ryan about this morning is unacceptable. I should receive my new insoles in +/- 25 days ! So far so good , good job Upstep .
Response from Upstep Custom OrthoticsApr 7, 2026
Thank you so much for the thoughtful review! We’re glad to hear Ryan has been so helpful, clear, and proactive throughout your experience—he’ll really appreciate the shoutout. It’s great to know your impressions are on their way, and we’ll be keeping an eye out for them. If anything comes up, we’ll be sure to reach out right away. Thanks again for your support—we’re excited for you to receive your new insoles!
Hanni S.
Quick response and friendly. Information given by Mary was very informative.
Response from Upstep Custom OrthoticsApr 7, 2026
Thank you for your kind words! We’re so glad to hear you had a quick and friendly experience, and that the information provided was helpful. Mary will really appreciate the shoutout—we appreciate your support! 😊
Amos H.
Fast service from start to finish. Painless process and great experience! My feel are very thankful for these inserts!
Response from Upstep Custom OrthoticsApr 1, 2026
Thank you for the wonderful feedback! We’re so happy the process was easy and that your feet are already feeling better. That’s exactly what we love to hear!