Rene K.
My custom Upstep orthotics are well…
My custom Upstep orthotics are well made and of high quality materials. I've tried several other types of inserts and none of them offered an immediately natural feel for my shoe & foot. The Upstep process of taking an imprint of your feet, gathering pictures of your shoe type, requesting details about your daily wear & activity; as well as relevant diagnoses and pain symptoms resulted in inserts that fit perfectly in my shoe and offered support in the areas that I needed. I did not give 5 stars because there was a 7 day delay in the building and delivery of my inserts, which was frustrating, but the Upstep Customer Service was responsive and answered questions in timely individualized fashion. At times I ended up talking to multiple customer service reps on the same question, which was confusing at times. Overall I HIGHLY recommend Upstep for professionally made, carefully designed, quality custom inserts at a very fair price.
Response from Upstep Custom OrthoticsMar 4, 2026
Thank you for your thoughtful review and recommendation! We're so glad to hear your custom orthotics fit well and are providing the support you need. We also appreciate your feedback about the delay and communication, and we’ll use it to continue improving our process and customer experience.