Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Lance N.
Fast and knowledgeable !!
Response from Upstep Custom OrthoticsOct 24, 2023
We're thrilled to hear you had a fast and knowledgeable experience with our team. If you ever need more assistance or have further questions, we're here to help. Your satisfaction is important to us.
Kliean
Was pretty straight forward, easy process!
Response from Upstep Custom OrthoticsOct 24, 2023
We're delighted to hear that you found the process straightforward and easy. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to make things as smooth as possible for you. Thank you for choosing our service!
Gary G.
They understood when I explained my feet problems and the orthotics are perfect...they kept me in the loop they the entire process...excellent job!!!
Response from Upstep Custom OrthoticsOct 24, 2023
We're absolutely thrilled to hear that your orthotics are a perfect fit for your needs and that our team was able to understand and assist with your specific feet problems. Keeping you informed throughout the process is a top priority for us. Thank you for your kind words, and we're delighted we could provide you with an excellent experience. If you ever have more questions or require further support, please don't hesitate to reach out. Your comfort and satisfaction are of utmost importance to us!
Tim G.
Previous great experience
Response from Upstep Custom OrthoticsOct 24, 2023
We're thrilled to hear that you had a great experience with us in the past. We aim to consistently provide excellent service, and we're here to ensure your ongoing satisfaction. If you ever have more questions or need further assistance, please don't hesitate to reach out. Thank you for your continued support!
Kathy
Great follow through and easy navigation and personal contact that was easy. looking forward to doing business with you.
Response from Upstep Custom OrthoticsOct 24, 2023
Thank you for your kind words! We're delighted to hear that you had a great experience with our follow-through, easy navigation, and personalized contact. We're equally excited about the prospect of doing business with you and ensuring your satisfaction. If you ever have more questions or need further support, please feel free to reach out. We look forward to serving you!
Ryan
Kasie was excellent with helping me find a product and answer my questions! It was great talking to a person, not a bot!
Response from Upstep Custom OrthoticsOct 24, 2023
We appreciate your positive feedback! Kasie is indeed excellent in assisting and providing the information you needed. We're proud to offer personal and helpful service rather than automated responses. If you have more questions or require further assistance in the future, please don't hesitate to reach out. We're here to make your experience as pleasant as possible. Thank you for choosing Upstep!
Leona R.
I had the GREATEST time working with Mary! Thank you very much for the EXCELLENT customer service and kindness -both on the telephone and chat! You are AWESOME Mary!!
Response from Upstep Custom OrthoticsOct 24, 2023
Thank you for your kind words! We're thrilled to hear that you had such a great time working with Mary and that she provided you with excellent customer service and kindness. Mary truly is awesome! If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to ensure your satisfaction and provide top-notch support. Thank you for choosing Upstep!
Aaron
KASIE was great on the chat. Helped me get my coupon codes and answer any questions I had when reordering. My 5th pair, so I have them in all my shoes.
Response from Upstep Custom OrthoticsOct 24, 2023
Thank you for your continued support and loyalty! We're delighted to hear that Kasie was great in assisting you with coupon codes and answering your questions. It's fantastic that you've found our custom orthotics to be such a valuable addition to your shoes. If you have more questions or need further support with your 5th pair or any future pairs, please don't hesitate to reach out. We're here to make your experience as smooth as possible. Thank you for choosing Upstep!