Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 2,768 reviews with 5 stars · Clear filters

Karen B.
Oct 25, 2023
Katie was great
Katie was great. Very efficient and very knowledgeable.
Response from Upstep Custom OrthoticsNov 1, 2023
Thank you for the kind words! We appreciate you!
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Kim B.
Oct 24, 2023
Mary was able to answer my questions in…
Mary was able to answer my questions in a quick timely manner. Thanks!
Response from Upstep Custom OrthoticsNov 1, 2023
Thank you for your feedback about Mary. We're pleased to hear that she was able to provide quick and timely answers to your questions. Your time is valuable, and we're here to ensure you receive the information you need promptly.
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Beth T.
Oct 24, 2023
Outstanding customer service!
Kristen was very helpful in helping me with the correct product.
Response from Upstep Custom OrthoticsNov 6, 2023
We're delighted to hear that Kristen provided you with helpful assistance in selecting the right product. Our team is dedicated to ensuring that you receive the best solution for your needs, and Kristen's commitment to helping you is truly commendable. If you have any more questions or require further support in the future, please don't hesitate to reach out. We're here to make your experience with us as smooth and informative as possible.
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Joel
Oct 24, 2023
Kristen was great at helping me…
Kristen was great at helping me navigate my options and the solutions available. super happy!
Response from Upstep Custom OrthoticsNov 1, 2023
We're delighted to hear that Kristen was able to assist you in navigating your options and solutions. Your happiness is important to us, and we appreciate your positive feedback.
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John E.
Oct 24, 2023
Quick and responsive
Quick and responsive, didn't feel like I was talking to a bot. Responses were accurate to my previous statements, and the tone was friendly. Mary was very helpful.
Response from Upstep Custom OrthoticsNov 1, 2023
Thank you for your feedback. We're pleased to hear that Mary provided quick, accurate, and friendly assistance. Our aim is to ensure a personalized and human-like experience when you interact with our support team.
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Ken P.
Oct 24, 2023
Samantha Burks Customer service Excellence Prototype
Samantha Burks was a great help in guiding me toward the perfect purchase. She was professional and eager to help. She listened, replied with a reiteration of my questions, and was extremely knowledgeable. I would like you to clone her and fill every customer service center with "Samantha Burks" models. I am very excited to feel some relief.
Response from Upstep Custom OrthoticsNov 1, 2023
We greatly appreciate your kind words about Samantha Burks. It's fantastic to hear that she provided such a positive and knowledgeable support experience. While we can't clone Samantha, we can certainly let her know about your high praise and continue striving to deliver exceptional service. Your excitement about feeling relief is wonderful, and we're here to ensure you have the best experience possible. If you have any more questions or need further assistance, please don't hesitate to reach out.
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Shasta S.
Oct 24, 2023
Fast, professional and easy!
I needed to update my order to the Tennis style insoles and Kasie was able to immediately help me. Looking forward to tryin my new insoles. Thank you. :)))
Response from Upstep Custom OrthoticsOct 24, 2023
We're delighted to hear that Kasie could assist you in updating your order to the Tennis style insoles. We hope you enjoy your new insoles and experience the comfort they provide. If you ever have more questions or need further assistance, please don't hesitate to reach out. Wishing you great comfort and support!
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Sean A.
Oct 23, 2023
Quick and easy
Quick, easy and answered my questions.
Response from Upstep Custom OrthoticsOct 24, 2023
Thank you for your kind words! We're here to provide prompt and helpful assistance whenever you need it. If you have any more questions or require further support, please feel free to reach out. Your satisfaction is our priority!
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