Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 2,768 reviews with 5 stars · Clear filters

koineking
Nov 10, 2023
Kasie was AWESOME
Kasie was AWESOME! She answered all my questions and gave me timely and helpful feedback. Her recommendations were all on point! Give Kasie a RAISE!!! She's the best!
Response from Upstep Custom OrthoticsNov 10, 2023
Thank you so much for your fantastic feedback! We're thrilled to hear that Kasie provided you with exceptional service and valuable recommendations. We truly appreciate your kind words and are fortunate to have her on our team. Your satisfaction is our top priority, and we'll make sure to recognize Kasie for her outstanding performance. If you ever have more questions or need further assistance, please don't hesitate to reach out.
Report
Michael Angelo G.
Nov 10, 2023
Mary was great
Mary was great
Response from Upstep Custom OrthoticsNov 10, 2023
Thank you!
Report
Debbie S.
Nov 10, 2023
Good customer service!
Sarah was very helpful answering all my questions.
Response from Upstep Custom OrthoticsNov 10, 2023
Perfect! Thanks for letting us know!
Report
Stephen H.
Nov 10, 2023
I brought up a concern with my insoles…
I brought up a concern with my insoles and was immediately offered to remake the insoles. I just received them yesterday, so I want to try them out a bit before taking this step, but Kasey was helpful and ready to jump into action to make sure I was satisfied.
Response from Upstep Custom OrthoticsNov 10, 2023
Thank you for reaching out, and we truly appreciate your understanding. It's great to hear that Kasie was able to assist you promptly. If you have any further questions or need additional support once you've had a chance to try out your insoles, don't hesitate to contact us. Your satisfaction is our priority. Wishing you continued comfort with your Upstep Custom Orthotics!
Report
Sandy
Nov 10, 2023
I waited several weeks to review my…
I waited several weeks to review my upstep orthotics. I’ve worn orthotics since high school and as a retiree, I felt my feet and knees were telling me things were changing. Since my insurance doesn’t cover orthotics, I decided to use my HSA account to try Upstep. I’m pleased to say that I’m impressed with the orthotics. It took a few days to break them In, but I’m walking pain free again. My feet and knee thank you.
Response from Upstep Custom OrthoticsNov 10, 2023
Thank you so much for taking the time to share your experience with Upstep! We're thrilled to hear that our orthotics have made a positive impact on your comfort and mobility. It's wonderful to know that you're walking pain-free, and we're grateful for the opportunity to contribute to your well-being. If you ever have more feedback or questions, please feel free to reach out. Wishing you continued comfort and happy, pain-free steps!
Report
Anna
Nov 10, 2023
Repeat customer happiness
This is the 3rd time I have returned to Upstep to buy my custom orthotics. The product is amazing and process of 'buy again' is efficient.
Response from Upstep Custom OrthoticsNov 10, 2023
Thank you for your continued trust in Upstep! We're delighted to hear that you've had a positive experience with our custom orthotics and that our "buy again" process has been efficient for you. Your loyalty means the world to us. If there's anything more we can do to enhance your experience or if you have any questions, please don't hesitate to let us know. Here's to many more comfortable steps ahead!
Report
Edward V.
Nov 9, 2023
KASIE was great and answered my…
KASIE was great and answered my questions right away! I appreciate it!!
Response from Upstep Custom OrthoticsNov 10, 2023
Thank you for your kind words! We're thrilled to hear that Kasie provided you with excellent and prompt assistance. Our team is dedicated to ensuring you have a smooth and satisfying experience with Upstep.
Report
CAS
Nov 9, 2023
Had a problem with ordering my insoles
Had a problem with ordering my insoles. If you are a woman with larger than a size 11 foot, you need to say you are a man to get the correct insole for the larger size.
Response from Upstep Custom OrthoticsNov 10, 2023
Thank you for sharing your feedback with us. We appreciate your input, and we apologize for any inconvenience you may have experienced during the ordering process. Your insights are valuable to us as we continuously strive to improve our services. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to ensure you have the best experience with Upstep.
Report