Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 2,768 reviews with 5 stars · Clear filters

DK K.
Nov 22, 2023
Kirsten was very helpful and made my…
Kirsten was very helpful and made my experience a great one
Response from Upstep Custom OrthoticsNov 28, 2023
Thank you for letting us know about your positive experience with Kirsten! We're delighted to hear that she was very helpful and contributed to making your experience a great one. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. We appreciate your kind words and value your satisfaction.
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T H.
Nov 22, 2023
MARY was absolutely amazing
MARY was absolutely amazing. She stayed with me from start to finish to make sure I received everything I needed. Excellent customer service and absolutely professional.
Response from Upstep Custom OrthoticsNov 28, 2023
Thank you for sharing your wonderful experience with Mary! We're thrilled to hear that she provided excellent customer service and was absolutely professional in assisting you from start to finish
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Niko R.
Nov 22, 2023
Mary was super helpful and responsive
Mary was super helpful and responsive. Thank you!
Response from Upstep Custom OrthoticsNov 28, 2023
Thank you sincerely for your kind words! Mary is indeed a valuable member of our team, and we're thrilled to hear that she provided super helpful and responsive assistance.
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Terri S.
Nov 21, 2023
Mary made my experience great
Mary made my experience great! She was super helpful!! Thank you!!
Response from Upstep Custom OrthoticsNov 28, 2023
We are delighted to hear that Mary made your experience great and provided super helpful assistance! Thank you for taking the time to share your positive feedback. If you ever have more questions or need further assistance, please feel free to reach out. We appreciate your kind words and value your satisfaction.
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Elliot
Nov 21, 2023
Mary helped solve my problem and…
Mary helped solve my problem and offered solutions to them in a quick and straightforward manner.
Response from Upstep Custom OrthoticsNov 28, 2023
We extend our sincere gratitude for your kind words regarding Mary's assistance. It's fantastic to hear that she not only resolved your problem but also provided solutions in a quick and straightforward manner. Your satisfaction is of utmost importance to us, and we are here to assist you with anything you may need in the future.
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Ted J.
Nov 21, 2023
Kirsten Rizzo solved my problem.
Kirsten Rizzo solved my problem. She was great.
Response from Upstep Custom OrthoticsNov 28, 2023
We're thrilled to hear that Kirsten Rizzo was able to solve your problem! Thank you for taking the time to share your positive experience.
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Chris S.
Nov 21, 2023
Great service from Mary at ZenDesk!
Great service from Mary at ZenDesk! I had a question about an order number and she took care of it quickly! Thanks!
Response from Upstep Custom OrthoticsNov 28, 2023
Thank you for sharing your positive experience! We're pleased to hear that your question about the order number was swiftly addressed by our team.
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Marcia B.
Nov 21, 2023
Kristen was helpful in looking up my…
Kristen was helpful in looking up my order and offered me an exchange for the items that were not correct color. Since the size was fine, I did not take her up on the offer, since the orthodic was sized specifically for me. She looked up my order and noted that my request was there, but it was not filled. She said she would follow up on it.
Response from Upstep Custom OrthoticsNov 28, 2023
Thank you for sharing your experience, and we appreciate your feedback. We're glad to hear that Kristen was helpful in addressing your concerns regarding the incorrect color in your order. We apologize for any inconvenience caused and are pleased to know that Kristen is following up on your request. If there's anything else we can assist you with or if you have further questions, please feel free to reach out. We value your satisfaction and appreciate your understanding.
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