Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 163 reviews with 4 stars · Clear filters

Steve M.
Dec 3, 2022
Fast n simple process
Fast n simple process
Response from Upstep Custom OrthoticsDec 6, 2022
Fast, simple, and efficient is our motto! We are very happy to learn you agree!
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Dennis M.
Dec 3, 2022
It’s really tough to review a product…
It’s really tough to review a product before you receive it. So far the customer service has been good, but now we need to see how well the actual product works.
Response from Upstep Custom OrthoticsDec 6, 2022
We would never ask you to review a product you have not received. We love to hear feedback about our customer support because that is where it all begins! Glad you had a good experience!
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customer P.
Dec 2, 2022
My only complaint is that I was using 3…
My only complaint is that I was using 3 different discount codes and that prevented me from completing my order, so I lost $15
Response from Upstep Custom OrthoticsDec 2, 2022
We apologize for any confusion that may have occurred with the discount codes we provided. After reviewing your order, you received the best possible deal at that time!! With a 180 day money back guarantee your purchase is risk-free! We know you will love your new orthotics!!
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Bob H.
Dec 1, 2022
Love the support staff but...
Love the support staff (Kirsten, Sarah). Not so wild about the ordering/reordering process. Filling out too many web forms myself. I just want reorder with slight modification. you have my information. Can't sales/customer staff just process my order? BTW, the web page order forms are a bit clunky, hanging up, no responses, does not tell me it is hanging for lack of information, etc. Again, GIVEN your process, the gals are walking me through it as best they can. would rather deal with them than web pages. Feel like I am doing your paperwork for you. That said, love your product.
Response from Upstep Custom OrthoticsDec 2, 2022
Thanks for bringing this to our attention. While we typically pride ourselves on doing everything we can to make our customers happy, it’s clear that we fell short here. We are working on improving the reorder feature on our website. We appreciate your feedback! It helps us when making changes!
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hanna L.
Dec 1, 2022
There was a question or two I wasn’t…
There was a question or two I wasn’t clear answering in the process.
Response from Upstep Custom OrthoticsDec 2, 2022
Hi Hanna! Thank you for your order. If you have any questions concerning your order, please contact us immediately at [email protected], and we will review the order with you to ensure all information is there.
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Jan
Nov 29, 2022
Ordering was easy but…
Ordering was easy but I think a step in the checkout where you are warned to have shoe photos on hand woukd be helpful.
Response from Upstep Custom OrthoticsNov 29, 2022
Thank you for choosing Upstep! While we do ask for photos of your shoes upon order, if the shoes are not readily available at the time of order, it is more than ok to email them to us within a few days. We understand!!
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Richard J.
Nov 28, 2022
Orthotics good, reordering simple, changes tricky
I'd just placed my third order for Upstep orthotics. I've been happy with the ones I'd gotten, I'd say they're as good or better than ones that I've gotten from a podiatrist. They make it quite easy to reorder exactly what I've ordered before. But this time I wanted to make a few changes and ordering online was difficult. Finally Talia and customer service told me to reorder online, then email her with the changes I want to make. Not an intuitive process. I'd urge the company to at least add a "notes" option to reorders.
Response from Upstep Custom OrthoticsNov 29, 2022
We’re sorry that your experience did not meet our standards. We value our customer's feedback and work hard to ensure that similar issues do not occur in the future. We hope you’ll reach out to Talia, our Foot Specialist, to discuss your order to ensure all the proper information has been provided. Thank you!
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customer
Nov 27, 2022
Easy to use
Easy to use. Loved the quiz. I tried to add another pair for $95 and kept going through a loop of “add to cart,” take the quiz, etc. I finally decided not to add another one and was able to complete my order.
Response from Upstep Custom OrthoticsNov 27, 2022
Your feedback concerning the website is appreciated and forwarded to the correct department. It is not too late to order the 2nd pair at a discounted price! We will be in touch!
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