Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 2,768 reviews with 5 stars · Clear filters

TD
Nov 30, 2023
Excellent Customer Service
Kirsten was prompt, attentive, knowledgeable and very courteous. She answered my numerous questions with ease and was a pleasure to chat with.
Response from Upstep Custom OrthoticsDec 1, 2023
Thank you so much for taking the time to share your positive experience with Kirsten! We are thrilled to hear that Kirsten provided you with prompt, attentive, and knowledgeable assistance during your recent interaction with our customer support team.We appreciate your business and the opportunity to assist you. If you have any further questions or if there's anything else we can do for you, please don't hesitate to reach out. Your satisfaction is our priority, and we look forward to serving you in the future.
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Luigi
Nov 29, 2023
Easy to use the web page
Easy to use the web page, good product
Response from Upstep Custom OrthoticsDec 1, 2023
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our website easy to use and that you are satisfied with the product you received.
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Iza P.
Nov 29, 2023
Very efficient support
Very efficient support. I was able to update my order from "everyday use" to "multi-sport" for snowboarding.
Response from Upstep Custom OrthoticsDec 1, 2023
Thank you for sharing your positive experience with our support team! We're thrilled to hear that you found our support efficient and that we were able to assist you in updating your order to better suit your needs, transitioning from "everyday use" to "multi-sport" for snowboarding. Ensuring that our customers have the flexibility to customize their orders to meet their specific requirements is a priority for us, and we're delighted that we could accommodate your request seamlessly.
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Sergio
Nov 29, 2023
Kirsten was very helpful!
Kirsten was very helpful! However the information that you sent me on the receipt when I paid, does not provides the information required to track your order. Please fix that.
Response from Upstep Custom OrthoticsDec 1, 2023
Thank you for taking the time to share your positive experience with Kirsten! We're delighted to hear that she was very helpful during your interaction with our customer support team. We also appreciate your feedback regarding the information on the receipt and apologize for any inconvenience it may have caused. Your input is valuable, and we understand the importance of providing accurate and useful details for order tracking. We have already taken note of your concern and are actively working to address and improve the information provided on our receipts. In the meantime, if you have any specific questions or if there's anything else we can assist you with, please feel free to reach out to our customer support team.
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Robert G.
Nov 29, 2023
Helpful and quick
Helpful and quick
Response from Upstep Custom OrthoticsDec 1, 2023
Thank you!
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Craig W.
Nov 29, 2023
Mary was very helpful!
Mary was very helpful in processing my order.
Response from Upstep Custom OrthoticsDec 1, 2023
Thank you for sharing your positive experience with Mary! We're thrilled to hear that she was very helpful in processing your order. Providing excellent service is a top priority for us, and we're delighted that Mary could assist you effectively.
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Casey W.
Nov 29, 2023
Kasie was great
So wonderful to work with, helpful and quick to answer my questions.
Response from Upstep Custom OrthoticsDec 1, 2023
Thank you for your kind words! We're delighted to hear that your experience working with us was wonderful, and we appreciate your positive feedback on our team's helpfulness and responsiveness.
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James
Nov 29, 2023
The CSR was very helpful
The CSR was very responsive and offered good detailed information that had options to help find a solution.
Response from Upstep Custom OrthoticsDec 1, 2023
Thank you for sharing your positive experience with our Customer Service Representative. We're thrilled to hear that they were responsive and provided detailed information with options to help find a solution. At Upstep, delivering excellent customer service is a top priority, and we're pleased to know that we could meet your expectations. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out.
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