Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Alan
Very responsive to requests made in Chat.
Response from Upstep Custom OrthoticsDec 4, 2023
We're thrilled to hear you had a positive experience with our Chat support! Thank you for taking the time to share your feedback. If you ever have more requests or questions, we're always here and ready to help. Your satisfaction is our priority!
Pete G.
Don't know about the product yet, but the website and ordering was very efficient.
Response from Upstep Custom OrthoticsDec 4, 2023
We appreciate your positive feedback on our website and ordering process! While you're waiting to experience the product, we're here to assist with any questions you may have. Thank you for choosing us, and we know you will love your new orthotics as just as much as you enjoyed the ordering experience!
Valerie A H.
Unfortunately my insoles did not fit. I had no issues solving this. Was taken care of quickly and efficiently.
Response from Upstep Custom OrthoticsDec 4, 2023
We're sorry to hear the insoles didn't fit, but we're glad to know that the issue was resolved quickly and efficiently. Your satisfaction is our priority. If you have any further concerns or if there's anything else we can assist you with, please feel free to let us know. We're here to help!
repeat C.
easy and simple. Only issue is that it did not confirm that the payment address is different from the shipping.
Response from Upstep Custom OrthoticsDec 4, 2023
Thank you for your feedback! We appreciate you bringing this to our attention. We'll work on improving our confirmation process to ensure a smoother experience for you in the future. If you have any further questions or concerns, feel free to reach out. We're here to help!
Meredith H.
Mary was very friendly, helpful. Looking forward to trying the orthotics.
Response from Upstep Custom OrthoticsDec 4, 2023
We're delighted to hear that Mary provided friendly and helpful assistance! Your positive experience is important to us, and we appreciate your trust in our products. If you ever have questions or need further assistance as you try the orthotics, feel free to reach out. Here's to happy and comfortable steps ahead!
customer
Website easy to navigate
Response from Upstep Custom OrthoticsDec 4, 2023
We're thrilled to hear that you found our website easy to navigate! Thank you for taking the time to share your positive experience. If you have any further feedback or if there's anything else we can assist you with, feel free to let us know. Happy browsing!
Marcus
Very simple process for ordering the impression kit.
Response from Upstep Custom OrthoticsDec 4, 2023
We're thrilled to hear that ordering the impression kit was a simple process for you! Your satisfaction is our priority. If you have any more questions or if there's anything else we can assist you with, feel free to reach out. Thank you for choosing us!
customer
The representative Samantha was professional, knowledgeable and courteous. Valuable employee
Response from Upstep Custom OrthoticsDec 4, 2023
We're thrilled to hear about your positive experience with our representative, Samantha! Thank you for taking the time to share your feedback. Samantha's professionalism, knowledge, and courtesy are values we strive for in our team. If you have any more questions or if there's anything else we can assist you with, feel free to let us know. We appreciate your support!