Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 2,768 reviews with 5 stars · Clear filters

Nigh Tonal N.
Dec 5, 2023
Clear, concise and friendly!
Immediately was clear that the problem would need information from an outside person and was clear on the timeframe for such information! Friendly and helpful!
Response from Upstep Custom OrthoticsDec 7, 2023
Thank you for sharing your positive experience with our team, especially in regard to their clarity and helpfulness. We strive to provide excellent service, and it's great to know that you found our representative friendly and efficient in addressing your needs.
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Elizabeth Dawn M.
Dec 5, 2023
Kasie helped answer a few of my…
Kasie helped answer a few of my questions about what inserts would work for dress shoes vs. boots. Very helpful. I already have a pair of these inserts and they changed my life. Being flat footed really caused a lot of foot pain walking however, the moment I put these in the pain was gone. I am so glad I found this more affordable option.
Response from Upstep Custom OrthoticsDec 7, 2023
Thank you for taking the time to share your positive experience with Kasie and Upstep orthotic inserts. We're delighted to hear that Kasie was able to assist you effectively and that our inserts have made a positive impact on your foot comfort. It's always rewarding to know that our products contribute to improved well-being. If you ever have more questions or if there's anything else we can help you with, please feel free to reach out. We're here to support you on your journey to better foot health.
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Michael D. C.
Dec 5, 2023
Great service
Great service! Samantha helped me address updates to my order without any issues. All online through chat without having to call anyone! I can't wait to receive & test the final product!
Response from Upstep Custom OrthoticsDec 7, 2023
Thank you for sharing your positive experience with our service and Samantha! We're thrilled to hear that Samantha was able to assist you with updating your order seamlessly through our online chat. Your satisfaction is our priority, and we appreciate your trust in Upstep.
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Kathy S.
Dec 5, 2023
Kasie is GREAT with customer service!
Kasie was very kind, followed through and answered my question in a timely manner!! She is a great representation of your company.
Response from Upstep Custom OrthoticsDec 7, 2023
Thank you for your wonderful feedback about Kasie! We're thrilled to hear that she provided you with kind and timely assistance. Your positive words are greatly appreciated, and we'll be sure to share your compliments with Kasie.
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Big H.
Dec 4, 2023
I had time to place my order
I had time to place my order. I was not pressured to order now or else.... It was easy to place the order and the reminder to finish the order via email was good. I ordered 2 pair. Not sure if there are dress shoe and sneaker options. I would have liked an option to send pics with sneakers and dress shoes. I just sent pics with my sneakers.
Response from Upstep Custom OrthoticsDec 7, 2023
Hello, Thank you for your positive feedback! We're delighted to hear that you had a stress-free and convenient experience placing your order. Your satisfaction is important to us. Please contact [email protected] with a photo of the shoes, we will attach them to your profile for you!
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Matt
Dec 4, 2023
Kasie was awesome and super helpful
Kasie was awesome and super helpful! I have never had an issue resolved at any website or any company through chat as fast and as friendly as Kasie was able to assist me. 10/10!
Response from Upstep Custom OrthoticsDec 7, 2023
Thank you for taking the time to share your positive experience! We're thrilled to hear that Kasie provided you with excellent and speedy assistance. Providing top-notch customer service is a priority for us, and we're delighted that Kasie could address your needs efficiently and in a friendly manner.
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Vince
Dec 4, 2023
Mary was very helpful in resolving the…
Mary was very helpful in resolving the issue. I inadvertently paid for four pair when I only wanted two pairs. We resolved the issue with the online chat.
Response from Upstep Custom OrthoticsDec 4, 2023
Thank you so much for your kind words! I'm thrilled to hear that Mary was able to assist you promptly and resolve the issue. Our goal is to make your experience seamless, and we appreciate your understanding. If you ever need assistance again, feel free to reach out.
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Anna
Dec 4, 2023
Discount Code Honored After Purchase
The company honored a discount code I received AFTER I made my purchase. They replied with expedience and were optimally courteous. .
Response from Upstep Custom OrthoticsDec 4, 2023
We're delighted to hear about your positive experience! Honoring the discount code after your purchase was not only our pleasure but also a commitment to ensuring your satisfaction. We're here to make your shopping experience as seamless as possible. Thank you for your kind words, and if you have any more questions or need assistance in the future, don't hesitate to reach out
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