Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 2,768 reviews with 5 stars · Clear filters

Tony
Dec 9, 2023
Mary was very patient with me when we…
Mary was very patient with me when we were chatting to each other I gave her 5 star
Response from Upstep Custom OrthoticsDec 12, 2023
Thank you for your kind words and the fantastic 5-star rating! We're thrilled to hear that Mary's assistance exceeded your expectations. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our top priority, and we appreciate your valuable feedback.
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Joel B.
Dec 8, 2023
Mary was Great
Quick, responsive, and answered all my questions. Great job Mary did.
Response from Upstep Custom OrthoticsDec 12, 2023
Thank you for taking the time to share your positive experience. We're pleased to hear that Mary provided quick and responsive assistance, addressing all your questions. We appreciate your feedback and are here to help with anything you may need in the future. Great job indeed!
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customer
Dec 8, 2023
Service Fast
Service Fast, Friendly, and Solved the Problem.
Response from Upstep Custom OrthoticsDec 12, 2023
We're delighted to hear that you experienced fast, friendly service, and that we were able to promptly solve the problem for you. Your satisfaction is our priority, and we're here for anything you may need. Thank you for choosing us!
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Diane M.
Dec 8, 2023
Very helpful! Thanks Mary!
Mary checked in on me throughout my ordering process and I really needed that so very much appreciated!
Response from Upstep Custom OrthoticsDec 12, 2023
We're thrilled to hear that Mary's check-ins during your ordering process were appreciated. Providing support and ensuring your satisfaction is our top priority. If you have any more questions or if there's anything else we can assist you with, please feel free to let us know. Thank you for choosing us!
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Rich
Dec 8, 2023
Getting the right pair
I guess the full length orthotics are more common. But having worn both types, in the past, I prefer the 3/4 length ones. Mary at customer service made sure my order was noted to get the 3/4 pair I prefer. Thanks!
Response from Upstep Custom OrthoticsDec 12, 2023
Thank you for sharing your preference for the 3/4 length orthotics. We're delighted that Mary in customer service ensured your order reflects your choice. Your satisfaction is important to us, and we appreciate your feedback. If you have any further requests or questions, please don't hesitate to reach out. We're here to assist you!
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customer
Dec 8, 2023
Efficient & friendly
Mary helped me to resolve the (minor) issue with my order very quickly - great customer service.
Response from Upstep Custom OrthoticsDec 12, 2023
We're pleased to hear that Mary provided you with great customer service and swiftly resolved the minor issue with your order. Your satisfaction is our priority, and we appreciate your positive feedback. If you have any more questions or need further assistance, feel free to reach out. Thank you for choosing us!
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Tim L.
Dec 7, 2023
Phone representative I spoke with was…
Phone representative I spoke with was super helpful and helped me with the ordering process. Even found me some extra savings
Response from Upstep Custom OrthoticsDec 12, 2023
We're delighted to hear that our phone representative provided super helpful assistance and guided you through the ordering process. It's great to know that they were able to find you some extra savings. If you ever have more questions or need further assistance, feel free to reach out. Thank you for choosing us!
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Josh D.
Dec 7, 2023
Needed some adjustment...
I had asked about getting my order remade so they were a little longer. I wasn't sure if this was possible, but Samantha B was quick to help look things up and put the order in in no time. Super easy and convenient. I'll keep telling friends and co-workers about your orthotics!
Response from Upstep Custom OrthoticsDec 7, 2023
Thank you for sharing your positive experience with Samantha! We're delighted to hear that she was able to assist you quickly and make the process easy for you. We appreciate your recommendations and look forward to serving you and your network in the future. If you have any more questions or need further assistance, feel free to reach out.
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