Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 2,768 reviews with 5 stars · Clear filters

ken
Apr 29, 2026
Great chat experience
The AI bot escalated my complaint to Mary the customer service supervisor and she was most helpful in assuring me that my issue would be resolved by the end of the week. Very polite and professional.
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you for your kind feedback! We’re so glad to hear Mary was helpful, polite, and professional in assisting with your concern and providing reassurance that your issue would be resolved. We truly appreciate your patience and support!
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Kelly B.
Apr 29, 2026
Mary was fantastic!
Mary was fantastic!! She checked and double checked to make sure we were both on the same page as far as the type of orthotic that was needed! She was very nice and customer friendly while at the same time making sure I had the right product. I couldn’t be happier!! Kelly B.
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear Mary took the time to carefully ensure you received the right orthotic for your needs while providing such friendly and attentive service. Your kind words truly mean a lot, and we’re so happy to hear you couldn’t be happier with your experience!
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Heidi
Apr 28, 2026
Mary was helpful and prompt.
Mary was helpful and prompt.
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you for your kind feedback! We’re so glad to hear Mary was helpful and prompt in assisting you. We truly appreciate your support!
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Todd H.
Apr 24, 2026
Ryan was very helpful in answering all…
Ryan was very helpful in answering all my questions.
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you for your kind feedback! We’re so glad to hear Ryan was very helpful and able to answer all of your questions. We truly appreciate your support!
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Susan R.
Apr 23, 2026
They are so comfortable
They are so comfortable. My feet thank you! I feel like I'm walking in cushions.
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear your orthotics are so comfortable and that your feet are thanking you. Knowing you feel like you’re walking on cushions is exactly what we love to hear!
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Jim S.
Apr 22, 2026
Ryan’s Title: Emperor of Customer Satisfaction!
Ryan responded very quickly to my inquiry, as well as provided a ton of useful information. I very much appreciate the emphasis you’ve obviously placed on customer service and satisfaction. Well done! Jim
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you so much for your thoughtful feedback! We’re thrilled to hear Ryan responded quickly and provided helpful information to assist you. We truly appreciate your kind words about our focus on customer service and satisfaction, and we’re grateful for your support!
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Robert M.
Apr 22, 2026
Have not got them yet but happy about…
Have not got them yet but happy about Upstep design and support teams getting a perfect set to me soon I’m sure.
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you for your kind feedback and patience! We’re so glad to hear you’ve had a positive experience with our design and support teams so far. We truly appreciate your trust in us and look forward to getting your custom orthotics to you soon!
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Tom
Apr 22, 2026
Ryan was very professional
Ryan was very professional, very helpful and placing my order and give me the information on my Custom Orthotics. Excellent employee.
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you so much for your kind words! We’re thrilled to hear Ryan was professional, helpful, and able to assist you with your custom orthotics order. We truly appreciate your feedback and will be sure to share your compliments with Ryan!
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