Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Ivy
Prompt, and helpful problem solving
Response from Upstep Custom OrthoticsJan 4, 2024
Great to hear that you experienced prompt and helpful problem-solving! If you have any more questions or if there's anything else we can assist you with, feel free to let us know. We're here to help and appreciate your positive feedback!
Terry K.
Very helpful customer service. I wasn't able to use the product but they were suepr easy to deal with and get my order refunded quickly.
Response from Upstep Custom OrthoticsJan 4, 2024
We're sorry to hear that the product didn't work out for you, but we're glad to know that our customer service was helpful and efficient in processing your refund. If you ever have different needs or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we appreciate your understanding. Thank you for giving us a try!
Christian P.
Kristen Rizzo was amazing ! Helped me through some questions and even helped me save some extra money. Thankful for receiving her assistance.
Response from Upstep Custom OrthoticsJan 4, 2024
Absolutely! We're thrilled to hear that Kristen Rizzo provided amazing assistance and helped you with your questions, even saving you some extra money. If you have any more questions or if there's anything else we can assist you with, feel free to let us know. We appreciate your positive feedback, and thanks for choosing us!
customer
The process was quick and easy. Can't wait to see if it helps.
Response from Upstep Custom OrthoticsJan 4, 2024
Fantastic to hear that the process was quick and easy for you! We KNOW the product provides the relief you're looking for. If you have any more questions or if there's anything else we can assist you with, feel free to let us know. Wishing you all the best with your new product!
Will
I like the fact that you can give options to explain your foot pains with the choices to pick from. Also the option to upload photos of what shoes or boots you wear regularly with insoles for their diagnosis.
Response from Upstep Custom OrthoticsJan 4, 2024
We're glad to hear that you appreciate the options to explain your foot pains and the ability to provide details about your footwear through photos. Providing these options helps us tailor our solutions to your specific needs. If you have any more feedback or if there's anything else we can assist you with, feel free to let us know. Thank you for choosing us!
stan
Mary answers all my questions and quite helpful.
Response from Upstep Custom OrthoticsDec 26, 2023
Thank you so much for your positive feedback! We're thrilled to hear that Mary was able to assist you and address your questions. Providing excellent customer service is our top priority, and it's always rewarding to know that our team members are making a positive impact.
PB
Very easy process and the questions asked for me to provide shows a commitment on your part to deliver me a good custom made product, I hope it works.
Response from Upstep Custom OrthoticsDec 26, 2023
Thank you for your positive feedback! We're delighted to hear that you found the process easy, and we appreciate your acknowledgment of our commitment to delivering a high-quality custom-made product. Your satisfaction is our priority, and we're dedicated to ensuring you receive a product that meets your expectations. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to providing you with an excellent product, and we value your trust in us.
Robert S.
Kasie was extremely helpful and kind. She is going to try and expedite my order so I can use them at Disney next month.
Response from Upstep Custom OrthoticsDec 26, 2023
Thank you for taking the time to share your positive experience with Kasie! We're thrilled to hear that she was extremely helpful and kind during your interaction. It's wonderful to know that she's going the extra mile to expedite your order, allowing you to use them at Disney next month. If there's anything else we can assist you with or if you have further questions, please don't hesitate to reach out. We appreciate your trust in us and look forward to providing you with a great product and service.