Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 2,768 reviews with 5 stars · Clear filters

Wesley C.
Jan 1, 2024
My feet kill me and have had these for…
My feet kill me and have had these for a couple year and pain went away. Just ordered my second pair and I believe they are way worth it.
Response from Upstep Custom OrthoticsJan 4, 2024
We're delighted to hear that our orthotics have been beneficial in relieving your foot pain. Thank you for sharing your positive experience, and we appreciate your trust in us for a second pair. If you ever have further questions or need assistance, feel free to reach out. Wishing you continued comfort and relief with your new orthotics!
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Trish
Jan 1, 2024
Helpful and Supportive
Mary was super helpful and knowledgeable in completing my order down to helping me determine how to find orthotics for heeled shoes. She also went above and beyond to help me with using my FSA funds. Thank you!
Response from Upstep Custom OrthoticsJan 4, 2024
We're thrilled to hear about your positive experience with Mary! It's fantastic that she was able to assist you thoroughly, from helping with your order to providing guidance on finding orthotics for heeled shoes and navigating FSA funds. Thank you for acknowledging Mary's helpfulness and knowledge. If you have any more questions or need further assistance, feel free to reach out. We appreciate your trust in us, and we're here to ensure your satisfaction every step of the way!
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Michaelene M.
Dec 31, 2023
You step cares about your feet
You stepped to reach out to me through my phone to ask me for more information about my feet I had already sent them my stepped in molds. They evidently wanted to make a better fit for my foot which I think is impressive that they reached out. I will be so excited if I actually get satisfaction from something I’ve purchased, if I could give you a star rating at this point it would be a 20 no mistake. I chose the right company for my feet.
Response from Upstep Custom OrthoticsJan 4, 2024
We're thrilled to hear about your positive experience, and we appreciate your kind words! It's fantastic that our team took the initiative to reach out for more information to ensure a better fit for your orthotics. Your satisfaction is our top priority, and we're honored to have earned your trust. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing UPSTEP and we look forward to providing you with top-notch products and service!
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Damon T.
Dec 29, 2023
Great customer service
Kasie was very helpful and answered all of my questions.
Response from Upstep Custom OrthoticsJan 4, 2024
We're delighted to hear that Kasie provided helpful assistance and answered all your questions! If you have any more inquiries or if there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback and value your satisfaction. Thank you for choosing us!
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Kyle B.
Dec 29, 2023
I received a quick response to my…
I received a quick response to my questions and I got exactly the information I needed.
Response from Upstep Custom OrthoticsJan 4, 2024
That's great to hear! If you have any more questions or if there's anything else we can assist you with, feel free to let us know. We're here to help, and your satisfaction is our priority. Thank you for reaching out!
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Donald N.
Dec 29, 2023
Kasie did a great job
Kasie did a great job
Response from Upstep Custom OrthoticsJan 4, 2024
Fantastic to hear! If you have any more feedback or if there's anything else Kasie or our team can assist you with, please feel free to let us know. We appreciate your positive comments, and we're here to help!
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Doug E.
Dec 29, 2023
Kirsten was responsive and encouraging.
Kirsten was quick and responsive on the text chat. I am not thrilled with AI Chat Bots, and Kristen is a good reason why. Kristen illustrates the value of a quick, responsive customer service rep.
Response from Upstep Custom OrthoticsJan 4, 2024
Thank you for sharing your experience with Kirsten! We understand that having a quick and responsive customer service representative can make a significant difference. We're pleased to hear that Kirsten provided the support you were looking for on the text chat. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your perspective on the importance of personalized and responsive service.
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Sunder S.
Dec 29, 2023
Kudos to Katie’s support on product choice and 2024 FSA utilization
Katie guided me through the product choice and use of my 2024 FSA balance for the purchase.
Response from Upstep Custom OrthoticsJan 4, 2024
That's wonderful to hear! Kudos to Kasie for providing helpful support with both product choice and navigating the use of your 2024 FSA balance. If you have any more questions or need further assistance, feel free to reach out. We appreciate your positive feedback and are here to ensure your satisfaction. Thank you for choosing us!
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