Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 2,768 reviews with 5 stars · Clear filters

Brendan
Jan 4, 2024
Samantha was extremely helpful during our interaction
Samantha was extremely helpful during my interaction with her. Probably the best interaction I have ever had with a customer service agent.
Response from Upstep Custom OrthoticsJan 4, 2024
That's wonderful to hear about your positive experience with Samantha! We're thrilled that she was extremely helpful, and it's fantastic to know that it was one of the best interactions you've had with a customer service agent. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your kind words and are here to help!
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RICHARD S.
Jan 4, 2024
Great experience!
KASIE is the great rep who answered my questions and walked me through the ordering process. She is patient and very helpful. That speaks volumes for a new customer. Thanks Kasie!
Response from Upstep Custom OrthoticsJan 4, 2024
Thank you so much for your kind words! We're proud to have Kasie on our team, and it's fantastic to hear about the positive experience you had with her. Providing excellent service to new customers is what we strive for, and we're thrilled Kasie made your journey smooth. If you have any more questions or need assistance, we're here for you. Thanks for choosing us!
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Suzanne
Jan 3, 2024
Kasie was very efficient and helpful.
Kasie was very efficient and helpful.
Response from Upstep Custom OrthoticsJan 4, 2024
Thank you!
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Amanda L.
Jan 3, 2024
Kasie was great
Kasie was so helpful at updating notes for some specifics I have about my feet! I was also excited to learn I have 180 days to try them to make sure they are right for me.
Response from Upstep Custom OrthoticsJan 4, 2024
We're delighted to hear about your positive experience with Kasie! It's wonderful to know that she was able to assist you with updating notes tailored to your specific foot needs. Our team is dedicated to providing excellent service, and we're thrilled that Kasie could make your experience with us even better.
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Layne S.
Jan 3, 2024
Kasie was very helpful and quick to…
Kasie was very helpful and quick to respond. She answered my questions easily
Response from Upstep Custom OrthoticsJan 4, 2024
We're thrilled to hear about your positive experience with Kasie! Providing quick and helpful responses is a priority for us, and we're delighted that Kasie was able to address your questions with ease. Our team is dedicated to ensuring your satisfaction, and we appreciate your feedback. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help, and your continued satisfaction is our top priority. Thank you for choosing us, and we look forward to serving you again in the future!
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Roger O.
Jan 3, 2024
EZ ordering
Upstep website made ordering my new custom orthotics easy. Hopefully the new orthotics will perform as pain free as the website!
Response from Upstep Custom OrthoticsJan 4, 2024
We're delighted to hear that your experience with the Upstep website made ordering your custom orthotics easy! Our goal is to provide a seamless and user-friendly process, and we're thrilled that you found it to be pain-free, just like we hope your new orthotics will be.
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Scott T.
Jan 3, 2024
Easy to utilize web ordering
Easy to utilize web ordering
Response from Upstep Custom OrthoticsJan 4, 2024
Thank you!
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Kathy
Jan 3, 2024
Great Customer service
Very easy to follow site to answer questions about your feet so the orthotics are right for you. Had a question about what time of day to do my orthotics. They answered in a few minutes.
Response from Upstep Custom OrthoticsJan 4, 2024
Thank you for your positive feedback! We're thrilled our site was helpful for your foot-related questions, and we're always here to assist. Feel free to reach out if you have any more queries.
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