Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Bridget
Ryan was super helpful and quick to respond. He quickly answered my questions and added notes to my order to insure the best results.
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you for your kind feedback! We’re so glad to hear Ryan was helpful, quick to respond, and able to assist with your questions while making sure your order notes were updated for the best possible results. We truly appreciate your support!
Oese S.
Ryan was on the the issue quickly, efficiently and was knowledgeable. Very thoughtful.
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you for your kind feedback! We’re thrilled to hear Ryan handled your issue quickly and efficiently while providing knowledgeable and thoughtful support. We truly appreciate your support!
Pamela F.
Ordering from home
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you for your feedback! We’re so glad you enjoyed the convenience of ordering from home. We truly appreciate your support!
Leslie C.
I reached out for help and information and Becky and Mary have been very kind. They have provided information to clarify my questions and concerns, and have responded to all my emails. So far, I can say that the customer service has been good. I really appreciate all the help.
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you so much for your kind feedback! We’re thrilled to hear Becky and Mary were able to provide helpful information, answer your questions, and respond promptly to your emails. We truly appreciate your support and are so glad your experience with our customer service team has been a positive one!
Quân N.
Mary help me a lot
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you for your feedback! We’re so glad to hear Mary was able to help you. We truly appreciate your support!
Marc B.
I was very pleased with the responsiveness to my concern by UpStep. The first set of orthotics they created from my foot molds were the soft type with arch support pads that did not correct my pronation and were relatively as flat as my feet. The revised set were made of RIDGID plastic. The arch was in just the right spot under my ankle bone to correct my bone conformation and pronation. I’m walking with relative comfort now, my feet are aligned with my stride, and now I can feel my toes flexing during my stride!
Response from Upstep Custom OrthoticsMay 14, 2026
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James
It's obvious that they really care and want you to have great experience. They get back to you quickly with any inquiry and they believe in their product and what they're doing. Very refreshing. I couldn't be more pleased and recommend Upstep without reservation.
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you so much for your incredible feedback! We’re truly grateful for your kind words and thrilled to hear you felt supported throughout your experience with us. Providing quick assistance and creating a great customer experience are very important to our team, and we’re so happy to know that came through. Your recommendation means the world to us — thank you for choosing Upstep!
Daniel C.
Mary was very helpful, providing the information I needed very quickly. Great job.
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you for your kind feedback! We’re so glad to hear Mary was able to provide the information you needed quickly and efficiently. We truly appreciate your support!