Dawn
I had started my order a month ago and…
I had started my order a month ago and misplaced my order #. I went online today and was pleasantly surprised that there was a chat where I could ask someone for the # and progress with my order. Kirsten Rizzo was very quick, polite and helpful. She is a great asset to your team! I also wrote back asking a second time for my order # because I closed the screen without writing down the #. Mary is also very quick, polite and helpful and an asset to your team! Thanks for having this means to quick, easy answers to our questions!
Response from Upstep Custom OrthoticsJan 22, 2024
It's wonderful to hear that Mary was effective in answering your questions and guiding you to the right orthotic. Her support seems to have made a significant difference. If you have any further questions or need more assistance, feel free to reach out!