Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Dixie P.
Phil was very responsive and gave me good advice about my orthotics.
Response from Upstep Custom OrthoticsMay 19, 2026
Thank you for your kind review! We’re so glad to hear that Phil was responsive and able to provide helpful advice regarding your orthotics. Providing knowledgeable support and guidance is very important to us, and we truly appreciate you taking the time to share your experience. Thank you again for choosing us!
Kent W.
They were very professional yet courteous and helpful with my order. Communication was good and I was satisfied with the service I was provided
Response from Upstep Custom OrthoticsMay 15, 2026
Thank you for your kind feedback! We’re so glad to hear you found our team professional, courteous, and helpful throughout your order process. We truly appreciate your support and are happy to know you were satisfied with the service provided!
Charles C.
Customer service over the top in all areas from start to finish!
Response from Upstep Custom OrthoticsMay 15, 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear our customer service exceeded your expectations from start to finish. We truly appreciate your support!
Mark J.
Unbelievably quick response , polite, kind and continued to offer to help at any time!
Response from Upstep Custom OrthoticsMay 15, 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear you received such a quick, polite, and kind response and that our team continued to offer support whenever needed. We truly appreciate your support!
Alex C.
Fast answer and quick job!
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you for your review! We’re so glad to hear you received a fast response and quick service. We truly appreciate your support!
Denise
Mary was absolutely wonderful in resolving our problem.
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you for your kind feedback! We’re so glad to hear Mary was absolutely wonderful in helping resolve your issue. We truly appreciate your support!
Kenneth G.
The help that I received from Ryan was exceptional. He went above and beyond to make sure that my order was correct.
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear Ryan provided exceptional support and went above and beyond to ensure your order was correct. We truly appreciate your kind words and support!
Gio N.
Mary was very helpful and knowledgeable. She responded l quickly and was polite.
Response from Upstep Custom OrthoticsMay 14, 2026
Thank you for your kind feedback! We’re so glad to hear Mary was helpful, knowledgeable, and quick to respond while providing polite service. We truly appreciate your support!