Upstep Custom OrthoticsReviews of upstep.com

Customer service was pleasant, responsive and provide what I needed

Quick response to my questions. Kasie was very friendly and helpful.

Chat operator was able to answer most of my questions about FSA.

My refund posted 5 May 2023, I raised my stars up another star because they finally made good. 3 May 2023 After much delay and complaints, Upstep has finally issued a full refund, however the notice of refund says a possible 10 day delay may be experienced, I apologize if I sound like a troll, I am not. I have just found that reviews are the only way to let the community and the company know what is going on especially when the company does not answer the phones. Anyhow , thank you Upstep for refunding my money. My orthotics were returned to you and tracking says you have had them since April 17th and I have yet to receive my full refund of $197.00 as you promised would be sent with in 7 to 10 days of your receipt of returned product. Please advise Upstep sent me a reply telling me to contact them, I have tried already on several occasions and now that I have posted a negative review they think putting it back on me gives them a leg to stand on. Upstep has my phone number and no call is required, just returning the full refund to me is all that needs to be done. They do not answer the phone when called, they do not respond to emails when refunds are requested and so far they have not refunded the money.

Mary was helpful tracking down my order.

Good service and products. I don't really like the daily insoles that much, but the active ones are great. Turnaround times are long. The first pair of insoles took 2 months to get, but I get it.

So far so good! :o) My order is in. It took a while to answer early emails, but I see you are a busy company. Busy means you are doing things right!

Even though the inserts are good, I can't give a 5 due to the lack of communication from Upstep. I had to reach out to them. Additionally, they should be upfront and tell you the inserts will take 6-8 weeks or longer till they will arrive.