Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Medical Specialists · Denver, Colorado
Excellent
Medical Specialists · Spokane, Washington
Excellent
Medical Specialists · Irvine, California
Excellent
Medical Specialists
Excellent
Showing 2,768 reviews with 5 stars · Clear filters
Jeffrey R.
Kasie was very helpful
Response from Upstep Custom OrthoticsFeb 23, 2024
It's great to hear Kasie was able to provide you with the help you needed! We pride ourselves on having a team that's committed to offering excellent customer service. Thank you for taking the time to share your positive experience. If there's anything more we can assist you with, please don't hesitate to reach out.
Paul B.
Available to chat and was able to answer my concerns immediately. Thank you
Response from Upstep Custom OrthoticsFeb 20, 2024
We're thrilled to hear you had a positive experience! Providing prompt and helpful service is our top priority. Thank you for taking the time to share your feedback with us. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
Steven E.
mary was super helpful!
Response from Upstep Custom OrthoticsFeb 20, 2024
Thank you!
customer
You asked great questions. I hope you can address the pronation issue. You were also persistent in your messages. This was a big decision, so your persistence was good to a point. I am really hoping for a great product
Response from Upstep Custom OrthoticsFeb 20, 2024
Thank you for your kind words and for bringing your concerns to our attention. It's great to hear that our thorough approach in addressing your questions has been appreciated. We understand the importance of making informed decisions, especially when it comes to issues like pronation, and we're committed to ensuring that the product you receive not only meets but exceeds your expectations. Your feedback on our persistence is valuable, and we'll continue to strive for the perfect balance in our communication. Rest assured, we're dedicated to delivering a great product and a satisfactory solution to your concerns. Please keep us updated with your experience, and don't hesitate to reach out for any further assistance or questions.
Roy
So far so good. I wanted to upload 5 pictures of current shoes/insoles and was only able to upload 4.
Response from Upstep Custom OrthoticsFeb 20, 2024
I'm glad to hear things are going well so far! Regarding the limitation you encountered with uploading pictures, I apologize for any inconvenience this may have caused. It's important for us to see all the relevant images to provide you with the best possible advice and solutions. If you could, please email the last photo to [email protected], that would be helpful. Your detailed feedback is crucial for us to understand your needs better and to offer tailored recommendations. If you're experiencing any technical issues or need further assistance with the upload process, please let us know, and we'll be more than happy to help.
customer
I needed help from the online Rep & it was great! All of my issues were resolved & he was very prompt with his responses.
Response from Upstep Custom OrthoticsFeb 20, 2024
It's fantastic to hear that our online representative was able to assist you effectively and resolve all your issues promptly! We strive to provide top-notch service and support, and it's always rewarding to know when we've made a positive impact on our customers' experiences. If you have any more questions or require further assistance in the future, please don't hesitate to reach out. Thank you for taking the time to share your feedback with us!
customer
concise and transparent
Response from Upstep Custom OrthoticsFeb 20, 2024
Thank you for valuing conciseness and transparency. We strive to maintain clear and straightforward communication. If there's anything more you need or any questions you have, feel free to ask.
nodestination
Kasie was helpful and direct. She answered my questions quickly and informatively, without any salesy pressure.
Response from Upstep Custom OrthoticsFeb 20, 2024
It's wonderful to hear Kasie provided you with helpful and direct assistance, promptly answering your questions with informative responses and without any pressure. We believe in offering our customers transparent and supportive service to make informed decisions. Thank you for sharing your positive experience. If you have any more questions or need further assistance, please don't hesitate to reach out.